VICTOR SANCHEZ
Córdoba
Summary
Skilled Agent experienced in identifying the client's needs and working to find a solution promptly and professionally.
Overview
20
20
years of professional experience
Work History
CUSTOMER SUCCESS AGENT
My Digital Nomads
10.2022 - 07.2024
- My primary function was to take calls, answer emails and chats from users from different websites helping them with account management.
- Provided professional services and support in a dynamic work environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
CUSTOMER SERVICE REPRESENTATIVE
LD PRODUCTS Ink & Toner
02.2022 - 08.2022
- My primary function is to take calls from Customers that are trying to place an order for ink and toner or to resolve any issues Customer may have regarding LD products
- The same company owns 5 different websites, I took calls from all of these sites with compliance of KPIs and Quality reports.
- Processed customer service orders promptly to increase customer satisfaction.
- Promptly responded to inquiries and requests from prospective customers.
BAR MANAGER
GREEN POINT VEGAN RESTAURANT
11.2019 - 03.2020
- My primary function was to menage the work-flow of 4 people in order to comply with the times required to serve all the drinks (water, tea, juices, coffee, cocktails, etc) in a timely manner to 24 tables
- As a manager I was also in charge of inventory and orders to restock the Bar at a daily basis
BAR MANAGER DAY SHIFT
WILD ROVER HOSTEL
06.2019 - 09.2019
- As manager I was in charge of 3 people during the morning shift (9am to 6pm), our morning goal was to serve breakfast to our guests, restock the bar in order to be ready for the night shift and prepare for lunch time
- After noon we start to serve lunch and engage with the guests through different types of games or events ( beer pong championship, dice games -for drinks-, poker tournaments, soccer or volleyball games, etc
- ) The primary goal here is to have our guests in a good mood all the time, engaging with them and having fun while we provide a wonderful customer service.
LOKI NOW TEAM
LOKI HOSTEL
03.2019 - 06.2019
- As a part of the Loki Now Team I was in charge of taking on-line reservations that came through the Hostel website, direct e-mails to our page or inquiries sent by third party booking sites (booking.com, despegar.com, hostelworld, etc.) Also, we respond to the live chat room regarding new bookings, questions or problem of our current guests and customer service information
BILINGUAL RECEPTIONIST
HOSTAL CUSI WASI
10.2018 - 03.2019
- I was in charge of the morning shift in a 3 stars Hostal in downtown Cuzco, Peru as a bilingual receptionist
- My primary task was to answer all e-mails and inquiries regarding our bookings and prices, airport pickups, complete the bookings and to receive our guests in the hostal helping them to make the best of their stay in this beautiful city
- I was also required to offer tour packages to our guests to the most iconic places in Cuzco (Machu Picchu, Rainbow Mountain, Temple of the Moon, etc)
TECHNICAL SUPPORT
BEST CALL
07.2016 - 08.2018
- Technical Support Agent for HYUNDAI, DAEWO & RECCO brands
- I was trained to help clients with different types of problems regarding the brands listed above
- These includes cellphones, air conditioning machines and TV's
- The software we used was developed specifically for the company
- I also was in charge of send OCASA post-mail service the list of clients for them to pick up or deliver cellphones that need repair or have been repaired already
BILINGUAL RECEPTIONIST
AJI VERDE HOSTEL
11.2015 - 04.2016
- As a Bilingual Receptionist I was in charge of taking on-line reservations that came through the Hostel website, direct e-mails to our page or inquiries sent by third party booking sites (booking.com, despegar.com, hostelworld, etc.)
- As a hostel located near the frontier between south Bolivia and north of Chile, a great amount of tourist, both Latin Americans and foreign, travel through this place to visit the iconic places both countries have to offer (Uyuni's Salt Flat in Bolivia side, Altiplanic lagoons in Chile's side)
HELP-DESK AGENT
ACS Multivoice (a XEROX company)
02.2010 - 11.2011
- Technical Support agent for ARNET Adsl & 114 (hard phone -Telecom)
- My job was to answer any Customer service inquire regarding the Internet service the company (ARNET - Telecom) was providing as well to run some tests over the phone to identify possible solutions if the product was having any issues
- After the test, if the problem was not solved, we open a ticket for a technician to visit the home
MARKETING ANALYST - BACK OFFICE
PROXIMO CONTACT CENTER
11.2007 - 05.2008
- Classification and analysis through reading of post in open forums regarding specific products determined by the hiring company
- For example, Microsoft, General Motors, Lockheed Martin, Molson Canadian
- The qualification criteria were determined by the companies
BILINGUAL CUSTOMER SERVICE & IBTM
APEXSYKES AMERICA, (MCI)
12.2004 - 03.2006
- Customer Service
- IBTM (Inbound Telemarketing) agent
- MCI NATIONWIDE account
- As a CS agent I was in charge to answer any issue our customers may have
- As an IBTM agent my job was to create new accounts for the company through sales of new (phone) lines and special packages.
Education
Electronic Technician - Electronics Technology
IPEM 247 - ING. CARLOS A. CASSAFFOUSTH
Córdoba, Argentina12.1999
Skills
- Team work oriented: I work very well with other people and I know that to have many brains thinking in solutions for one goal is definitely more efficient
- Multitasking: I know how to work in different positions, under pressure and delegate when is necessary
- Resource Coordination: Highly experienced on working remotely with Spanish and English-speaking teams in order to provide efficient and creative solutions for clients
- Problems solver: I will do my best to bring a solution to any problem the company may have
- Proactive: If I see a problem and I know I can fix it, I will be the first one to raise my hand to help
- Windows (7 / 8 / 8,1 / 10/11)
- LINUX
- Corel Draw
- Internet
- Office
- Outlook
- Social Media (Facebook, Instagram, Telegram, Twitter)
- Microsoft Teams
Languages
English
Timeline
CUSTOMER SUCCESS AGENT
My Digital Nomads
10.2022 - 07.2024
CUSTOMER SERVICE REPRESENTATIVE
LD PRODUCTS Ink & Toner
02.2022 - 08.2022
BAR MANAGER
GREEN POINT VEGAN RESTAURANT
11.2019 - 03.2020
BAR MANAGER DAY SHIFT
WILD ROVER HOSTEL
06.2019 - 09.2019
LOKI NOW TEAM
LOKI HOSTEL
03.2019 - 06.2019
BILINGUAL RECEPTIONIST
HOSTAL CUSI WASI
10.2018 - 03.2019
TECHNICAL SUPPORT
BEST CALL
07.2016 - 08.2018
BILINGUAL RECEPTIONIST
AJI VERDE HOSTEL
11.2015 - 04.2016
HELP-DESK AGENT
ACS Multivoice (a XEROX company)
02.2010 - 11.2011
MARKETING ANALYST - BACK OFFICE
PROXIMO CONTACT CENTER
11.2007 - 05.2008
BILINGUAL CUSTOMER SERVICE & IBTM
APEXSYKES AMERICA, (MCI)
12.2004 - 03.2006
Electronic Technician - Electronics Technology
IPEM 247 - ING. CARLOS A. CASSAFFOUSTH
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