Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Coker

Camden

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Experienced with remote customer support, proficient in managing inquiries and resolving issues promptly. Utilizes effective communication and technical skills to provide seamless user experiences. Knowledge of customer relationship management tools and best practices to ensure client satisfaction and operational efficiency.

Overview

6
6
years of professional experience

Work History

Front Desk Attendant

Comfort Inn & Suites
08.2024 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
  • Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
  • Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
  • Organized and maintained thorough record-keeping systems for guest information and billing details to ensure accurate documentation.
  • Managed customer transactions, prepared daily deposits, updated files, processed registrations and maintained public records.
  • Managed phone lines effectively, directing calls to appropriate departments while maintaining excellent customer service standards.
  • Provided knowledgeable recommendations on local attractions, restaurants, transportation options, promoting positive interactions between guests and the hotel brand.

Dietary Cook

Happy Home Nursing
02.2022 - 10.2023
  • Ensured consistent flavor profiles across dishes by carefully measuring ingredients according to established recipes.
  • Maintained a clean and sanitary work environment, adhering to health department regulations and safety protocols.
  • Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
  • Ensured timely meal service by coordinating cooking schedules and prioritizing tasks based on patient needs.
  • Followed standard recipes, menus and apportions according to established standards.

Activity Director

Longmeadow Nursing Home
01.2019 - 12.2021
  • Planned resident outings and special events to mark holidays and celebrate special occasions.
  • Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
  • Developed monthly life enrichment calendar and published electronically and in print.
  • Developed strong relationships with residents and their families, fostering a supportive community environment.

Education

GED -

Camden Fairview
Camden, AR
01-2008

Skills

  • Strong multitasking
  • Problem-solving skills
  • Guest relations
  • Efficient organization
  • Microsoft office
  • Multi-line phone systems
  • Appointment scheduling
  • Time management
  • Empathy and patience
  • Customer service expertise
  • File management
  • Cash handling experience
  • Listening skills
  • Documentation

Timeline

Front Desk Attendant

Comfort Inn & Suites
08.2024 - Current

Dietary Cook

Happy Home Nursing
02.2022 - 10.2023

Activity Director

Longmeadow Nursing Home
01.2019 - 12.2021

GED -

Camden Fairview

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Victoria Coker