Victoria Hankins
Maumelle,AR
Summary
Responsible and motivated employee ready to apply education in the workplace. Offers great technical abilities with software and applications, with the ability to handle challenging work. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Salesperson
Sugarush Snoballs
05.2021 - 07.2021
- Analyzed customer feedback to identify areas of improvement in product
- Processed sales transactions for cash, debit, and credit purchases.
- Greeted incoming customers and provided reliable, friendly customer service.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
Sales Associate
Painted Tree Marketplace
05.2019 - 07.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Processed cash, credit card and debit payments providing accurate charges and credits.
Swim Coach/Receptionist
Safety Before Skill
04.2018 - 08.2019
- Taught basic swimming skills such as floating, kicking, breathing control.
- Encouraged students to build confidence in and out of water by making swimming fun.
- Created weekly reports of swimmer progress with recommendations for improvement.
- Communicated effectively with parents about their child's progress.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Temp Receptionist
Airetech
06.2018 - 06.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Education
Associate in General Studies -
Arkansas State University
Jonesboro, AR12.2023
High School Diploma -
Maumelle High School
Maumelle, AR05.2020
Skills
- Customer Engagement
- Account Management
- Complaint Handling
- Inventory Control
- Microsoft Office Suite
Timeline
Salesperson
Sugarush Snoballs
05.2021 - 07.2021
Sales Associate
Painted Tree Marketplace
05.2019 - 07.2020
Temp Receptionist
Airetech
06.2018 - 06.2018
Swim Coach/Receptionist
Safety Before Skill
04.2018 - 08.2019
Associate in General Studies -
Arkansas State University
High School Diploma -
Maumelle High School
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