Victoria Orona-Otero
Canteen
Paragould
12
years of professional experience
Dynamic professional with extensive experience in team leadership and operational efficiency. Skilled in decision-making and time management, contributing to enhanced delivery timelines and customer satisfaction through strategic planning and staff mentorship.
Work History
Route Driver
1 Year 7 Months- Operated delivery vehicle to transport products efficiently to designated locations.
- Maintained accurate inventory records while loading and unloading merchandise.
- Ensured compliance with safety regulations during transportation and delivery processes.
- Communicated effectively with clients to address concerns and provide service updates.
- Assisted in route planning to optimize delivery schedules and minimize delays.
- Monitored product quality during transit, reporting any issues promptly to management.
- Collaborated with team members to improve delivery procedures and workflows.
- Received, counted and inspected inventory for delivery.
- Maintained strong professional relationships with clients through effective communication and problem-solving skills.
- Contributed to a positive workplace atmosphere by maintaining professionalism and courtesy when interacting with colleagues and supervisors alike.
- Logged mileage, stops, orders and carton counts for each route.
- Delivered orders to customers to drive full satisfaction.
- Completed daily pre- and post-trip vehicle inspections.
- Operated delivery vehicles safely and efficiently.
- Resolved delivery discrepancies by coordinating effectively with logistics team, ensuring customer satisfaction.
- Enhanced route efficiency by meticulously planning and adhering to optimized routes.
CDL A OTR Driver
2 Years- Operated Class A commercial vehicles across long distances, ensuring timely deliveries and compliance with regulations.
- Conducted pre-trip and post-trip inspections to maintain vehicle safety and performance standards.
- Managed accurate logging of hours driven, mileage, and fuel consumption to adhere to federal regulations.
- Navigated diverse routes using GPS technology to optimize travel efficiency and reduce delays.
Manager
8 Years 5 Months- Led cross-functional teams to streamline project execution and enhance overall operational efficiency.
- Developed strategic initiatives that improved product delivery timelines and customer satisfaction rates.
- Mentored junior staff, fostering skill development and promoting a collaborative team environment.
- Implemented process improvements that reduced costs and optimized resource allocation across departments.
- Facilitated regular performance reviews, ensuring alignment with organizational goals and employee development plans.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Associate of Science - Clinical Psychology
Skills
Strong work ethic
Excellent customer service
Decision-making
Time management
Team leadership
Staff training and development
Verbal and written communication
Documentation and reporting
Goal setting
Relationship building
Task delegation
Timeline
Route Driver
Canteen
10.2024 - 05.2026Read More
CDL A OTR Driver
Swift Transportation
10.2022 - 10.2024Read More
Manager
Groove
05.2014 - 10.2022Read More
University of Phoenix
Associate of Science from Clinical Psychology
Read More