Victoria Russell
Little Rock
Summary
Versatile and results-oriented professional with a proven track record at Tropical Smoothie, adept in decision-making and customer service. Excelled in employee training and guest service, significantly enhancing team performance and customer satisfaction. Skilled in creating effective nutrition care plans and ensuring compliance with health standards. Demonstrates strong leadership and interpersonal abilities, contributing to operational excellence to improve client wellbeing.
Hardworking professional with several years of professional driving experience. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. Valid license and clean driving history.
Overview
5
5
years of professional experience
Work History
Support driver
UPS
Little Rock
11.2025 - Current
- Transport packages efficiently across designated routes.
- Ensured vehicle safety and compliance with regulations
- Load and unload cargo with care and precision.
- Assist in training new drivers on company protocols.
- Document daily mileage, gas, and other data.
Licensed Insurance Agent
Arkansas Insurance Department
11.2022 - Current
- Analyze and evaluate insurance licensing applications, determine capital and surplus requirements, and reinstate Arkansas insurance certification. Review and analyze insurance company plan of operations and financial statements. Conduct and research special projects related to foreign insurance companies identified with regulation issues.
- Communicates with the officers of insurance entities concerning company operations and questions/raised during the examination process.
Patient dining associate
Baptist Health Medical Center
Little Rock
03.2025 - 12.2025
- Deliver exceptional dining service to patients and staff in a fast-paced environment.
- Collaborat with kitchen staff to ensure timely meal delivery and presentation.
- Develop positive relationships with customers through friendly interactions.
- Prepare and set up dining areas for patient meals and special events.
- Assist with menu selections and dietary needs for various patient populations.
Shift Lead
Tropical Smoothie
07.2024 - 10.2024
- Complete store opening and closing procedures and balance tills.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolve any customer complaints and issues and offer a thoughtful solution to maintain the customer satisfaction.
- Train and mentor all new employees to maximize the team performance.
EVS Technician
St Vincent's Public Hospital
06.2022 - 11.2022
- Empty and decontaminate trash containers to efficiently reduce waste.
- Reduce the risk of infection by properly disposing of hazardous materials and maintaining strict hygiene protocols.
- Cleaning and disinfecting surfaces. Rooms, and common areas .
Caregiver
Brookdale Senior Living Facility
04.2022 - 07.2022
- Assist with feeding and monitored intake to help patients achieve nutritional objectives.
- Turn and position bedbound patients to prevent bedsores and maintain comfort levels.
- Collaborate with healthcare team members to develop a personalized care plan for each client, resulting in an improved wellbeing.
- Coordinate closely with family members regarding updates on the patient’s conditions or concerns that may have arose during the course of caregiving duties.
- Laundry items, change sheets, and make beds to keep the patient’s bedroom clean.
Patient Access Coordinator
Premier Gastroenterology
04.2022 - 07.2022
- Deliver support to medical staff in completion of patient paperwork.
- Greet and assist patients with check-in procedures.
- Enhance communication between departments by regularly updating the patient’s information and coordinating the schedules.
- Provide a compassionate service to patients and their families during difficult times, address concerns promptly and offer the best assistance as needed.
Nutrition
UAMS
07.2021 - 07.2022
- Monitor patient progress, adjusting nutrition care plans as necessary to ensure best results.
- Expand knowledge of dietary supplements.
- Assisted in preparation of meals and snacks to provide patients with correct dietary meal plan
Warehouse Operator
Amazon
Little Rock
01.2022 - 04.2022
- Operate forklifts and pallet jacks for efficient material handling.
- Load and unload packages from delivery trucks using safe practices.
- Organize inventory in designated storage areas for easy access.
- Utilize scanners and RF devices for tracking purposes.
- Operate forklifts and other material handling equipment safely and efficiently.
Education
Medical Billing And Coding -
Miller Motte Technical College
Wilmington, NCHigh School Diploma -
Hall High
Little Rock Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
Timeline
Support driver
UPS
11.2025 - Current
Patient dining associate
Baptist Health Medical Center
03.2025 - 12.2025
Shift Lead
Tropical Smoothie
07.2024 - 10.2024
Licensed Insurance Agent
Arkansas Insurance Department
11.2022 - Current
EVS Technician
St Vincent's Public Hospital
06.2022 - 11.2022
Caregiver
Brookdale Senior Living Facility
04.2022 - 07.2022
Patient Access Coordinator
Premier Gastroenterology
04.2022 - 07.2022
Warehouse Operator
Amazon
01.2022 - 04.2022
Nutrition
UAMS
07.2021 - 07.2022
Medical Billing And Coding -
Miller Motte Technical College
High School Diploma -
Hall High