Victoria Ocampo Garnica
Reno
Summary
Results driven general manager with a proven ability to effectively lead teams and drive business growth. Dedicated to delivering positive customer experiences to promote loyalty and repeat business. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
12
12
years of professional experience
Work History
General manager
Maui Janes Restaurant
2018.06 - 2023.11
- Developed and implemented strategies to increase sales and profitability
- Monitored financial performance, set budgets and controlled expenses to provide financial stability.
- Completed employee reviews, training, schedules.
- Ensuring compliance with health and safety regulations.
General Manager
Reef Sushi & Sake
2017.11 - 2018.06
- Promoted from dishwasher to General Manager after proving my knowledge, leadership skills, management abilities and determination to succeed.
- Oversaw inventory and quality assurance
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
General Manager
Frutti Hielo
2016.05 - 2017.11
- Developed and build business from start up
- Request information or assistance with business licenses applications
- Money management and product responsibility
- Established advertisement and manage social media outlets to gain exposure within the community
- Worked directly with delivery drivers to achieve timely and efficient distribution of snack foods.
Sous Chef
Mary Chuy’s Mexican Restaurant
2012.05 - 2016.05
- Prepared various cuts of meat and poultry
- Prepared all live seafood and adhered and maintained all company Food Safety & Sanitation guidelines
- General Cleaning & Maintenance of work area including sweeping, mopping and stock replenishment
- Prepared soups, salads and salsas.
Education
Skills
- Quality Management
- Schedule Management
- Customer Relationship Management
- Customer Engagement
- Health Code Compliance
- Food Safety
- Schedule Coordination
- Recruitment
- Menu Development
- Kitchen Equipment Operation and Maintenance
- Expense Control
Languages
English
Native language
Spanish
Beginner
A1
Timeline
General manager
Maui Janes Restaurant
2018.06 - 2023.11
General Manager
Reef Sushi & Sake
2017.11 - 2018.06
General Manager
Frutti Hielo
2016.05 - 2017.11
Sous Chef
Mary Chuy’s Mexican Restaurant
2012.05 - 2016.05
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