Vincent Alexander
Newark
Summary
Seasoned Resolution Manager with broad experience in managing complex customer issues and disputes. Proven ability to de-escalate situations, resolve complaints, and ensure customer satisfaction. Strengths include strong problem-solving skills, exceptional communication abilities, and a keen focus on achieving company objectives. Previous roles have demonstrated high impact in improving customer relations and maintaining brand reputation.
Overview
8
8
years of professional experience
Work History
Resolution Manager
Gallagher Bassett Services Inc.
Rolling Meadows
01.2022 - 03.2025
- Conducted interviews with claimants, witnesses and medical professionals to obtain additional information about the claim.
- Provided training sessions for new adjusters on best practices for adjusting claims.
- Attended continuing education classes in order to stay abreast of changes in industry standards.
- Maintained accurate documentation of all claim activity within designated system.
- Researched relevant laws, regulations, legal decisions and precedents to determine appropriate course of action.
Senior Claims Examiner
Sedgwick
Memphis
02.2017 - 12.2021
- Negotiated settlements with claimants or their representatives in order to reach an equitable resolution.
- Performed periodic audits of claims processing activities to ensure compliance with company standards.
- Approved payment requests based on established guidelines and criteria.
- Established relationships with external providers such as attorneys, adjusters, and appraisers to facilitate claim resolution processes.
- Analyzed medical records to identify discrepancies between the claim and treatment history.
Education
Associate of Science -
DeVry Education
Chicago, ILSkills
- Claim assessment
- Negotiation techniques
- Regulatory compliance
- Claims documentation
- Settlement analysis
- Risk management
- Customer relationship management
- Problem solving
- Effective communication
- Attention to detail
- Team collaboration
- Conflict resolution
Timeline
Resolution Manager
Gallagher Bassett Services Inc.
01.2022 - 03.2025
Senior Claims Examiner
Sedgwick
02.2017 - 12.2021
Associate of Science -
DeVry Education
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