Virginia Batterton

• Directed phone inquiries, answered customer questions, and scheduled appointments.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
• Reviewed and updated customer information in database for accuracy.
• Responded to inquiries from callers seeking information.
• Provided clerical support, addressing routine, and special requirements.
• Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
• Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
• Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
• Developed and implemented office policies to enhance efficiency in operations.
• Increased customer service success rates by quickly resolving issues.
• Performed wide-ranging administrative, financial and service-related functions.
• Volunteered to help with special projects of varying degrees of complexity.
• Verifying correct insurance packages for proper billing.
• Drug screens and verifying proper paperwork and occupational medical services.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with returns, refunds and resolving transaction issues.
• Answered questions about store policies and addressed customer concerns.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Tallied cash drawer at beginning and end of each work shift.

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
• Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
• Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
• Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
• Explained treatment procedures and instructed patients on home care guidelines.
• Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
• Used Trios scanner for 3D scans.

• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Communicated with managers of other departments to maintain transparency.
• Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
• Created and enforced department policies, procedures and standards to establish productivity and quality.
• Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
• Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
• Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
• Prepared annual budgets with controls to prevent overages.

Coordinating office,m scheduling appointments and activities for the agency, other juvenile officers and clients.

Generating monthly and annual statistics reports. Managing the front deck operations including but not limited to answering multiple phone lines, receiving and process new juvenile intakes as well as receiving supervision fees.

Coordinating community service with juveniles and different partnerships and non-profit organizations in Mountain Home and surrounding areas while maintaining the proper documentations of compliance.

Maintaining my compliance with continuing educations for annual certifications requirements.