Viridiana Silva
Springdale
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Black Hills Energy
Fayetteville, Ar
09.2025 - 04.2026
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Educated customers about billing, payment processing and support policies and procedures.
- Identified and resolved discrepancies and errors in customer accounts.
- inbound call center
Human Resources Manager
Walmart
Springdale , Arkansas
12.2022 - 01.2026
- Oversaw comprehensive hiring processes, ensuring alignment with organizational staffing needs.
- Advised leadership and department heads on HR best practices, fostering improved employee relations and operational efficiency.
- Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
- Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Ensured compliance with federal, state and local employment laws.
Front End Team Lead
Walmart
Rogers, AR
10.2019 - 12.2021
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Described merchandise and explained use, operation and care.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Managed customer complaints and rectified issues to complete satisfaction.
Cashier/ Digital Shopper
Walmart
Rogers , AR
10.2014 - 12.2019
- Worked closely with front-end staff to assist customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Greeted customers promptly and responded to questions.
Education
BBA - Marketing
University of Arkansas
Fayetteville, AR05.2028
High School Diploma -
Rogers High Schhol
Rogers, AR05.2025
Skills
- Employee training
- Regulatory compliance
- Foreign language proficiency
- Strong work ethic and integrity
- Data entry
Education and Training
true
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Black Hills Energy
09.2025 - 04.2026
Human Resources Manager
Walmart
12.2022 - 01.2026
Front End Team Lead
Walmart
10.2019 - 12.2021
Cashier/ Digital Shopper
Walmart
10.2014 - 12.2019
High School Diploma -
Rogers High Schhol
BBA - Marketing
University of Arkansas