Walter Josue Ochoa
San Rafael,M
Summary
Proactive Customer Service Representative with extensive experience in resolving disputes and improving loyalty. Skilled in problem-solving, technical support, and bilingual communication. Brings a track record of enhancing customer satisfaction through empathy and effective resolution of complex issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Christian International En Español
11.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Translator and Interpreter
Christian International En Español
11.2021 - Current
- Translated documents from English to Spanish and Viceversa.
- Provided verbal summaries of non-English documents for immediate use.
- Maintained high linguistic standards across all translations through rigorous proofreading and editing processes.
- Enhanced client satisfaction by delivering accurate translations and interpretations within tight deadlines.
- Expanded client base through consistent delivery of high-quality translation and interpretation services.
- Received positive feedback from clients for exceptional attention to detail in translated documents and interpreted conversations.
- Researched cultural etiquette and specific use of slang words.
- Maintained message content, tone, and emotion as closely as possible.
- Maximized quality control of translated documents.
- Developed strategies to perform accurate and consistent translations.
Community Manager
Espiritu Y Vida
01.2019 - Current
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Monitored online conversations surrounding the brand to address any negative sentiment or misinformation proactively.
Digital Coordinator
Christian Center for Public Life
04.2021 - 09.2022
- Streamlined course registration process for increased efficiency and student satisfaction.
- Implemented effective marketing strategies to promote courses, resulting in increased enrollment numbers.
- Managed course budgets to ensure optimal allocation of resources for maximum learning impact.
- Developed innovative course content by collaborating with subject matter experts and instructional designers.
- Optimized course schedules to accommodate diverse student needs while maintaining efficient use of faculty resources.
- Maintained accurate records of student attendance, grades, and other relevant information in accordance with institutional policies.
- Collaborated with admissions staff to review prospective student applications, ensuring alignment with program prerequisites and objectives.
- Enhanced student engagement by implementing interactive learning activities during classes.
- Improved course quality by conducting regular evaluations and gathering feedback from students and instructors.
- Monitored course progress to identify areas for improvement and make necessary adjustments in a timely manner.
Barista
Cafeto
06.2017 - 02.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Church Media Specialist -
Oral Roberts University
San Rafael, Argentina11-2023
High School Diploma -
Ejercito De Los Andes 4-117
San Rafael, Argentina11-2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Conflict Resolution
- Complaint Handling
- Scheduling
Certification
- Church Media Specialist Oral Roberts University November 2023
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Customer Service Representative
Christian International En Español
11.2021 - Current
Translator and Interpreter
Christian International En Español
11.2021 - Current
Digital Coordinator
Christian Center for Public Life
04.2021 - 09.2022
Community Manager
Espiritu Y Vida
01.2019 - Current
Barista
Cafeto
06.2017 - 02.2019
Church Media Specialist -
Oral Roberts University
High School Diploma -
Ejercito De Los Andes 4-117
Similar Profiles
Mila Zlatar-GuzmanMila Zlatar-Guzman
Volunteer at Doulas En EspañolVolunteer at Doulas En Español
Rebecca McMahonRebecca McMahon
Production Manager at En Vogue InternationalProduction Manager at En Vogue International
AHMED KHEDRAHMED KHEDR
Sales Manager at Jin En Chi International Trade Co. Import & ExportSales Manager at Jin En Chi International Trade Co. Import & Export