WANDA LITTLETON
Jonesboro
Summary
Healthcare administrative professional adept at streamlining operations to improve patient access and satisfaction. Skilled in coordinating clinic workflows, managing financial processes, and overseeing insurance verification to ensure compliance. Demonstrated effectiveness in fostering collaboration among clinical and administrative teams.
Overview
21
21
years of professional experience
Work History
Office Manager
Methodist Family Health
Jonesboro
01.2024 - Current
- Oversee daily administrative and operational functions for clinic and school-based programs
- Lead appointment management and no-show reduction efforts
- Coordinated provider schedules to enhance patient flow
- Manage insurance verification and financial counseling
- Oversaw collections and management of patient accounts to ensure financial stability
- Facilitated communication between clinical, billing, and administrative departments to ensure smooth operations.
- Assist with credentialing and insurance network participation
- Ensure compliance with referrals and authorizations
- Manage office supply inventory
- Supported administrative staff operations to improve team efficiency
- Process medication prior authorizations
Patient Service Representative
St. Bernards Urology Clinic
Jonesboro
01.2023 - 01.2024
- Coordinated scheduling and follow-ups to enhance patient access and satisfaction
- Oversaw front desk operations to ensure smooth patient flow and exceptional service
- Handled high-volume communication with clients to resolve inquiries and improve overall experience.
- Processed referrals and collected payments
- Verified insurance and maintained records
Patient Service / Account Representative
St. Bernards Paragould Doctors Clinic
Paragould
01.2015 - 01.2023
- Verified insurance and processed referrals
- Informed patients about financial responsibilities and payment options
- Facilitated payment arrangements to assist patients in managing costs
- Processed billing, claims, and resolved account discrepancies
- Coordinated patient intake process at facility
Medical Records Specialist
Sharecare / St. Bernards Imaging Center
01.2019 - 01.2020
- Coordinated collection and distribution of medical records to authorized personnel, ensuring compliance
- Oversaw adherence to HIPAA privacy regulations, safeguarding patient confidentiality
- Streamlined processing of patient information requests to ensure timely access
Director
Beautiful Beginnings 4-Kids Daycare
Jonesboro
01.2008 - 01.2013
- Developed and implemented programs for children with special needs to enhance their learning experiences
- Oversaw budgeting and compliance to meet regulatory standards
- Managed daily operations and staff to ensure effective service delivery
Customer Service Representative
The Jonesboro Sun
Jonesboro
01.2005 - 01.2008
- Resolved customer complaints through effective communication and problem-solving skills.
- Resolved service issues to enhance customer satisfaction and supported sales efforts by providing product information
- Assisted customers with inquiries about subscriptions and services.
- Processed customer orders and payments accurately and efficiently.
- Managed customer accounts and billing inquiries to ensure accurate account status and timely payments
Education
Bachelor of Business Administration (BBA) -
Arkansas State University
Jonesboro, AR12-2026
High School Diploma -
Blytheville High School
Office Technology -
ASU
Childhood Education Training -
Skills
- Office Management
- Healthcare Operations
- Patient access
- Insurance verification
- EMR Systems
- Accounts Receivable
- Scheduling
- Scheduling coordination
- Staff coordination
- Patient Relations
- Team collaboration
- Problem resolution
- Office administration
Accomplishments
- 2026: Excellence in Job Performance****Employee of the Quarter
Timeline
Office Manager
Methodist Family Health
01.2024 - Current
Patient Service Representative
St. Bernards Urology Clinic
01.2023 - 01.2024
Medical Records Specialist
Sharecare / St. Bernards Imaging Center
01.2019 - 01.2020
Patient Service / Account Representative
St. Bernards Paragould Doctors Clinic
01.2015 - 01.2023
Director
Beautiful Beginnings 4-Kids Daycare
01.2008 - 01.2013
Customer Service Representative
The Jonesboro Sun
01.2005 - 01.2008
Bachelor of Business Administration (BBA) -
Arkansas State University
High School Diploma -
Blytheville High School
Office Technology -
ASU