Wanda Naveiro

• Supervise daily operations within the import department of a leading freight forwarding company in the USA, ensuring compliance with all federal and international regulations.
• Coordinate with international agents to streamline import processes, enhancing efficiency and reducing operational delays.
• Oversee a team of import specialists, providing training and mentorship to ensure high performance and career development.
• Implement and maintain quality control standards to minimize errors and optimize customer satisfaction.
• Manage key customer accounts, fostering relationships and securing repeat business through exceptional service delivery.
• Reduced shipment delays by closely monitoring schedules and addressing potential issues proactively.

Export Department Specialist

• Supported export operations by coordinating logistics and documentation for international shipments, including compliance with export regulations and customs clearance.
• Collaborated with shippers, consignees, and international carriers to ensure timely and cost-effective shipment execution.
• Assisted in the development and implementation of export strategies that increased company outreach and market penetration.
• Prepared and verified shipping documentation, including bills of lading, invoices, and certificates of origin to ensure accuracy and legality of all exports.

S

• Customer and supplier support
• Control of merchandise inflow/outflow
• Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
• Management of Mercado Libre and MercadoShops
• Social Media Management
• Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

- Customer service.

- Administrative functions.

- Files management.

- Billing.

- Sales assistant.

- Facilitated timely delivery of goods by closely monitoring shipments and resolving any logistical issues that arose.

• Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
• Improved students' written and verbal English skills through personalized learning programs.
• Developed personalized tutoring sessions based on student needs, leading to improved academic performance.