Warren D. West
Fordyce,AR
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager/ Director of Operations
HealthWorks Fitness Center/SHARE Foundation
05.2024 - Current
- Oversees sales efforts and in conjunction with the Membership Services Director (MSD), sets monthly sales and retention targets and oversees the MSD in implementation of the marketing plan to achieve sales goals.
- Oversee a comprehensive member relations program maintaining an open-door policy with members, being available for the discussion of problems, concerns, and suggestions of center members, and responds to written or phone correspondence from members on a timely basis.
- Works with the Membership Services Director to organize member appreciation activities, and other member based retention programs.
- Oversees the administration of the annual membership survey.
- Prepares and receives approval for the annual operating budget.
- Oversees payroll reporting and expenses and assures subordinates meet the established budget for each department.
- Analyzes daily and monthly membership reports and adjusts the marketing plan accordingly.
- Reviews monthly P&Ls and prepares monthly and annual variance reports.
- Implements and maintains all financial systems.
- Implements and maintains all personnel systems.
- Implements and oversees the club management software and any other software applications used in the club.
- Regularly reviews club policies and procedures and updates these based on changing club needs and requirements.
- Reviews, approves and submits through proper procedural processes all routine operating and capital purchases for the club and oversees any club renovations.
- Develops a strategic plan to address financial and clinical goals of the club.
- Evaluates existing club programs and oversees implementation of new programs to meet member needs, keep members motivated and active in the club.
- Assures that employees are trained in customer service to maintain the highest level of customer guest relations is delivered throughout the club.
- Assures that the club is comfortable, clean and that the highest level of safety is maintained throughout the center.
- Oversees maintenance and housekeeping functions.
- Ensures that the facility and equipment is kept in proper working order at all times.
- Oversees departmental operations and facilitates the development and implementation of creative, innovative and profitable programs.
- Develops a positive relationship with the hospital and their clinical services to encourage maximum coordination, usage, programming and consistency for special populations.
- Identifies the hospital's needs for patient care programs and assures that they are developed where desired and feasible.
- Prepares monthly and periodic reports for hospital administration and Healthplex.
- Assures that the contract between Healthplex Associates and the hospital is adhered to and fulfilled to the benefit of both parties.
- Performs the specific roles as outlined in the Safety Manual for emergency situations.
- Performs the specific roles as outlined in the Center Cleaning Log Manual.
- Oversee/manages Father Bob Allen Charitable Clinic and Extreme Prevention programs.
District Manager
Incite Rehab
01.2020 - 04.2024
- Achieved operational targets.
- Communicated with VPO on a regular basis.
- Relayed communications to staff.
- Maintained regular communication with Directors of Rehab. Visits each facility monthly.
- Identified and address all compliance issues, incidents, accidents, additional documentation requirements and denials immediately.
- Projected a positive, professional image and provides a role model for therapy staff.
- Ensured accuracy of billing and presence of rehab documentation in each patient's medical record.
- Supported Quality Assurance and completes all regular and assigned tasks.
- Provided rehab representation at daily meetings and weekly Medicare meetings in each facility.
- Established rapport with facility leadership and client consultants, and maintains a professional relationship with all.
- Provided new therapist orientation and ensures that all required new hire paperwork is complete before they begin work.
- Familiar with/followed the Policy and Procedure Manual and the Employee Handbook. Ensure all employees do the same.
- Ensured that all therapy staff have current licenses and TB skin tests on file in both the facility and corporate office.
- Familiar with the Compliance Program and ensured all annual requirements are met for district.
- Complied with all company initiatives and deadlines for completion/implementation.
- Provided Student clinical rotations according to Incite Student Manual/Policy.
- Completed chart audits daily.
- Completed payroll for district bi weekly.
- Completed reconciliation with minimum data set consultant monthly for district.
- Completed Excel spreadsheets to maintain organization.
- Hire/Terminate.
- Completed all recruiting demands for the district.
- Created and presents all in-services to staff.
- Managed 100 employees.
- Created and presents PowerPoints for training purposes.
- Identified and initiates ways for the district to improve.
- Using excel provides therapists with holiday schedules.
- Managed and update company website.
Director Of Rehab
Incite Rehab
11.2019 - 12.2019
- Achieved operational and clinical goals as assigned.
- Communicated with the District Manager on all rehab related issues within the facility in a timely manner.
- Relayed communications to staff when requested.
- Maintained regular communication with the District Manager.
- Notified District Manager of all additional documentation requirements and denials immediately.
- Projected a positive, professional image and ensured the rehab department is neat and clean.
- Assisted the rehab team in coordination of patient scheduling to meet the patient's clinical needs.
- Ensured all staff schedules were completed daily.
- Effectively communicated with facility staff to maximize patient clinical outcomes.
- Provided MDS coordinator with accurate MDS minutes and days in a timely manner.
- Ensured accuracy of billing and presence of rehab documentation.
- Provided rehab representation at daily meetings and weekly Medicare meetings.
- Assisted with new therapist orientation.
- Ensured all rehab staff are familiar with, and follow the Policy and Procedure Manual and the Employee Handbook.
- Ensure rehab staff are familiar with and follow the Corporate Compliance program.
- Maintained all current licenses and TB skin tests in the facility. Ensured Medicare guidelines for assistant supervision are followed for all pay types.
- Ensured that all documentation is current and in the medical record.
Cota
Incite Rehab
04.2019 - 11.2019
- Provide quality patient treatment to help patients reach their highest practicable level of function.
- Provide oversight, communication and collaboration to the therapy team and Physician.
- Maintained current documentation and attested to correct billing.
- Familiar with and followed the Policy & Procedure Manual and the Employee Handbook.
- Familiar with the Incite Corporate Compliance Program.
- Clinically competent with all therapy procedures provided.
- Participated in Quality Assurance as assigned.
- Was an active member of the facility interdisciplinary team.
Construction Worker
West Construction
05.2015 - 03.2019
- Maintained a clean and organized construction site to ensure a safe working environment.
- Supported construction crew in general labor task including, material handling, and equipment set up.
- Transported, tools, and machines to job sites.
- Cut materials to specified sizes for installation using power saws.
- Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment.
- Assisted crew with organizing, framing and installing materials on all projects.
Education
Associate of Applied Science - Occupational Therapy
South Arkansas Community College
South Arkasnas College12.2018
High School Diploma -
Fordyce High School
Fordyce, AR05-2015
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Staff management
- Customer relations
- Training and development
- Goal setting
- Employee scheduling
- Verbal and written communication
- Administrative skills
- P&L management
- Deadline oriented
- Performance improvement
- Interpersonal skills
Certification
● NBCOT Certified COTA #417423
● Licensed, Arkansas State Medical Board OT-A1487
● Sytku Health Practitioner, 2025
● Certified Pool and Spa Operator, 2025
● American Sports and Fitness Association Advance Personal Trainer, 2024 CI #116541
Timeline
General Manager/ Director of Operations
HealthWorks Fitness Center/SHARE Foundation
05.2024 - Current
District Manager
Incite Rehab
01.2020 - 04.2024
Director Of Rehab
Incite Rehab
11.2019 - 12.2019
Cota
Incite Rehab
04.2019 - 11.2019
Construction Worker
West Construction
05.2015 - 03.2019
Associate of Applied Science - Occupational Therapy
South Arkansas Community College
High School Diploma -
Fordyce High School