Wayne Morris

Owner/Operator Manager

Speedy Lawn Service,LLC

2012.03 - Current

Trained and motivated employees to perform daily business functions.
Managed purchasing, sales, marketing and customer account operations efficiently.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Developed comprehensive training programs for employees to enhance skills and improve productivity.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Fostered strong professional network and partnership building skills to connect with quality leads.
Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
Interacted well with customers to build connections and nurture relationships.
Operated with safety and skill to avoid accidents and delays.
Increased customer satisfaction by providing high-quality services and timely communication.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Managed day-to-day business operations.
Managed time efficiently in order to complete all tasks within deadlines.
Worked well in a team setting, providing support and guidance.
Delivered services to customer locations within specific timeframes.
Demonstrated leadership skills in managing projects from concept to completion.
Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Paid attention to detail while completing assignments.
Developed and maintained relationships with customers and suppliers through account development.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Managed and motivated employees to be productive and engaged in work.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Controlled costs to keep business operating within budget and increase profits.
Improved safety procedures to create safe working conditions for workers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Improved marketing to attract new customers and promote business.
Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Accomplished multiple tasks within established timeframes.
Identified and communicated customer needs to supply chain capacity and quality teams.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Applied effective time management techniques to meet tight deadlines.
Consulted with customers to assess needs and propose optimal solutions.
Developed business plan, processes and procedures to provide superior service to customers.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Summary

Overview

Work History

Owner/Operator Manager

Law Enforcement Instructor

Education

Skills

Timeline

Owner/Operator Manager

Law Enforcement Instructor

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