Summary
Overview
Work History
Education
Skills
Timeline
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Wesley Brooks

Batesville

Summary

Driven professional with a proven track record in client relations and sales, notably at Arkansas Farm Bureau. Excelled in customer service and client retention, leveraging skills in business planning and licensed insurance to exceed sales targets. Demonstrated expertise in fostering client relationships and achieving results through professionalism and ethics. Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.

Overview

11
11
years of professional experience

Work History

Insurance Agent

Arkansas Farm Bureau
06.2021 - 06.2024
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Prepared and reviewed insurance applications to verify compliance with regulations.

Car Salesperson

Scott Wood Chrysler
11.2015 - 05.2021
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Answered telephone and email inquiries from potential customers.
  • Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
  • Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
  • Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
  • Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,

Realtor

Rich Realty
07.2015 - 08.2017
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
  • Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
  • Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
  • Ensured compliance with federal/state laws regulating real estate transactions.

Project Coordinator

Concord Specialty Corrugated
06.2013 - 07.2015
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.

Education

Bachelor of Arts - Christian Ministries

Williams Baptist College
Walnut Ridge, AR

Skills

  • Customer Service
  • Licensed Insurance Agent
  • Professionalism and Ethics
  • Quotes and sales
  • Client Relations
  • Client needs analysis
  • Client Retention
  • New Client Acquisition
  • Life Insurance
  • Business Planning

Timeline

Insurance Agent

Arkansas Farm Bureau
06.2021 - 06.2024

Car Salesperson

Scott Wood Chrysler
11.2015 - 05.2021

Realtor

Rich Realty
07.2015 - 08.2017

Project Coordinator

Concord Specialty Corrugated
06.2013 - 07.2015

Bachelor of Arts - Christian Ministries

Williams Baptist College

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Wesley Brooks