Whitney Hilton
Hot Springs
Summary
Hello I'm Whitney,
I am a hard working and motivated professional with several years of experience learning all areas of the clinic. Solid history balancing team performance, patient care, and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures while also giving patients the A++ care that makes them want to come back in a time when reviews and impressions are so important. Decisive leader with good planning and organizational skills, used to juggling many different hats throughout the clinic. A clinic is all one team and I strive to make it run as effortlessly as possible.
Overview
12
12
years of professional experience
Work History
Surgical Manager/Coordinator
Holt Eye Clinic
Hot Springs
2018.08 - Current
- Assigned tasks evenly among technicians, and monitored performance.
- Maintained the doctor’s schedules, ensuring days off were added and rescheduled.
- Planned and led team meetings to review areas for growth, and communicate new and ongoing priorities.
- Provided leadership, insight, and mentoring to newly hired employees.
- Designed all marketing materials for surgery.
- Developed and implemented strategies to increase customer satisfaction and reduce wait time.
- Trained employees on additional job positions to keep the clinic flow as shortages arose.
- Resolved customer complaints and issues promptly.
- Organized patient charts for surgical procedures and ensured accuracy of all documents.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Answered phone calls from patients inquiring about upcoming scheduled surgeries or follow up visits.
- Provided administrative support to surgeons, nurses and other medical staff.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Educated patients on pre-operative and post-operative instructions.
Ophthalmic Medical Technician
Mr. Peepers
Hot Springs
2015.04 - 2018.08
- Administered and instructed patients on proper contact lens care, insertion, and removal.
- Scheduled appointments for patients using an electronic scheduling system.
- Instructed and educated patients on prescriptions and provider instructions to optimize treatment plans.
- Performed patient screenings, including visual acuity tests and intraocular pressure measurements.
- Maintained smooth patient flow throughout facility, promoting efficient overall operations.
- Prepared patients and administered basic eye exam tests.
Medical Receptionist
The Dermatology Clinic Of Arkansas
Hot Springs
2013.05 - 2015.04
- Scheduled and confirmed patient appointments and consultations.
- Greeted and checked in patients, updating patient information in computer system.
- Answered phones promptly and directed calls.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Entered insurance, demographics and health history into patient database.
- Completed relevant insurance and other claim forms.
- Processed referrals for specialist care when requested by physicians or patients.
Education
GED -
Lake Hamilton/American Home Schooling
Hot Springs National Park, AR2009-06
Skills
- Customer service
- Team leadership
- Workflow optimization
- Marketing materials
- Time management
- Multitasking
- Self motivation
- Analytical thinking
References
References available upon request.
Timeline
Surgical Manager/Coordinator
Holt Eye Clinic
2018.08 - Current
Ophthalmic Medical Technician
Mr. Peepers
2015.04 - 2018.08
Medical Receptionist
The Dermatology Clinic Of Arkansas
2013.05 - 2015.04
GED -
Lake Hamilton/American Home Schooling