Whitney Lewis
Conway
Summary
Dedicated healthcare professional with 10+ years in clinical support and patient services within diverse settings. Expertise includes medical records management, phlebotomy, and EMR systems, ensuring compliance with HIPAA regulations. Proven success in problem-solving and leading cross-functional teams to enhance patient care and operational efficiency.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Mobile Clinical Technician / Phlebotomist
Independent Contractor
Conway
04.2025 - Current
- Conducted phlebotomy and biometric screenings for HIV and general health diagnostics, ensuring accurate data collection for patient assessments.
- Use biometric identifiers (fingerprints, photo IDs) to verify patient identity.
- Reviewed and verified accuracy of medical forms, codes, and lab orders to support precise patient care and compliance.
- Prepare and package specimens for shipment using proper chain-of-custody procedures.
- Maintained secure, HIPAA-compliant digital records and facilitated data audits to uphold patient confidentiality and data integrity.
Certified Nursing Assistant / Caregiver
Rehabilitation & Nursing Home
Conway
03.2025 - Current
- Provided direct personal care to residents, enhancing adherence to individualized care plans.
- Deliver direct personal care aligned with residents' individualized care plans.
- Instructed patients and families on care procedures and preventative strategies, promoting informed health decisions.
- Collaborated with interdisciplinary teams to ensure seamless care continuity for improved patient outcomes.
Home Health Caregiver
Superior Senior Care
Conway
04.2024 - Current
- Developed daily care routines and implemented wellness-focused behavior strategies to promote client well-being.
- Collaborated with external healthcare providers for effective care planning and coordination.
- Provided client education to empower informed health decisions and reduce risk factors.
Front Desk Administrator / Clerk
Conway Copies
Conway
10.2022 - 04.2024
- Coordinated scheduling, invoicing, customer service, and administrative workflows to enhance operational efficiency.
- Streamlined technical troubleshooting processes, reducing resolution time and enhancing daily operations.
- Managed inventory tracking and documentation to support business operations and ensure accurate resource availability.
Medical Support Assistant / Front Desk Clerk
Baptist Health Hospital
Conway
12.2021 - 07.2022
- Registered patients and updated medical data in EPIC EMR system to ensure accurate patient records.
- Scheduled appointments and coordinated clinical consultations to optimize patient flow.
- Conducted HIPAA-compliant reviews and verified documentation accuracy to maintain compliance.
- Trained over 20 new administrative staff on EMR workflows and internal processes.
Education
Associate of Science - Business Administration
Everest University
Lauderdale, FLHigh School Diploma - Vocational Studies, Life Sciences, and Arts
Conway High School
Conway, ARSkills
- Phlebotomy & Specimen Collection
- Clinical support
- Patient registration
- Regulatory compliance
- Claims documentation
- EMR Systems (EPIC, Citrix, Windows)
- Medical Tools: ECG
- Medical Tools: Glucometer
- Medical Tools: Centrifuge
- Data management
- Office Software: Microsoft Word
- Office Software: Excel
- Office Software: PowerPoint
- Office Software: SharePoint
- Office Software: Google Workspace
- Other Systems: 10-Key
- Other Systems: SurveyMonkey
- Other Systems: Fax/Scan/Copy Devices
- Patient advocacy
Certification
- Phlebotomy Technician Certification, 04/25
- Certified Nursing Assistant (CNA), 03/25
- Personal Care Assistant, Absolute Care, 11/14
- Life Insurance License, Arkansas Life Insurance Board, 06/18
Additional Information
Willing to relocate or travel for federal assignments, Open to positions within HHS, VA, CDC, DOJ, and other federal medical/administrative agencies, References available upon request
Community Leadership And Volunteerism
- Member, Eastern Star, Academic Mentorship & Community Enrichment
- Volunteer, Better Life Ministries, Transportation and Program Support
Personal Information
- Member, Eastern Star, Academic Mentorship & Community Enrichment
- Volunteer, Better Life Ministries, Transportation and Program Support
Timeline
Mobile Clinical Technician / Phlebotomist
Independent Contractor
04.2025 - Current
Certified Nursing Assistant / Caregiver
Rehabilitation & Nursing Home
03.2025 - Current
Home Health Caregiver
Superior Senior Care
04.2024 - Current
Front Desk Administrator / Clerk
Conway Copies
10.2022 - 04.2024
Medical Support Assistant / Front Desk Clerk
Baptist Health Hospital
12.2021 - 07.2022
Associate of Science - Business Administration
Everest University
High School Diploma - Vocational Studies, Life Sciences, and Arts
Conway High School