Whitney Watson
Sherborn
Summary
Professional Intake Coordinator skilled in managing client assessments, workflow coordination, and ensuring seamless service delivery. Strong focus on team collaboration and achieving results. Flexible and reliable, adept at adapting to changing needs. Proficient in client communication, scheduling, and administrative tasks, ensuring efficient operations and high client satisfaction.
Overview
14
14
years of professional experience
Work History
Intake Coordinator
Alleviant Health Center
10.2021 - Current
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Prioritized urgent care needs during intake, ensuring critical patients received immediate attention.
- Enhanced patient experience by developing welcoming and informative intake procedure.
- Maintained high level of professionalism and empathy in all patient interactions, fostering trust and confidentiality.
Medical Receptionist
Baptist Health Orthopedic Clinic
11.2018 - 10.2021
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Medical Receptionist
Baptist Health Gastroenterology
05.2018 - 10.2018
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
Medical Assistant
Wellborn Clinic
04.2015 - 04.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Front Desk Medical Receptionist
McCain Orthopedic Clinic
08.2011 - 04.2015
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
Education
High School Diploma -
Mount St. Mary's
Little Rock, AR05-2011
Skills
- Insurance verification
- Front desk operations
- Medical terminology knowledge
- Information documentation
- Multitasking and organization
- Customer service
- Confidentiality
- Relationship building
- Charting and clinical documentation
- Scheduling appointments
- Organizational skills
Timeline
Intake Coordinator
Alleviant Health Center
10.2021 - Current
Medical Receptionist
Baptist Health Orthopedic Clinic
11.2018 - 10.2021
Medical Receptionist
Baptist Health Gastroenterology
05.2018 - 10.2018
Medical Assistant
Wellborn Clinic
04.2015 - 04.2018
Front Desk Medical Receptionist
McCain Orthopedic Clinic
08.2011 - 04.2015
High School Diploma -
Mount St. Mary's
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