Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Whitney White

Cabot

Summary

Human resources and Customer service associate with experience, including disciplining employees and helping department managers improve employee performance. Organized new hire training initiatives as well as ongoing training.

Experienced with customer interactions and service excellence. Utilizes active listening and problem-solving to address and resolve customer concerns effectively. Track record of maintaining customer satisfaction and fostering loyalty through clear communication and empathy.

Overview

10
10
years of professional experience

Work History

CSR and Dispatcher

Roto Rooter Plumbing
01.2022 - 06.2024
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
  • Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Coordinated logistics for field units, optimizing routes for faster response times.

Special Service Lead

Home Depot
08.2020 - 12.2023
  • As a service desk lead, I run special order online report sheets that make sure where the products are, create online agreements for customers over the phone and in person, handle phone sales to repeat customers who have accounts with us, answer phone calls and direct the call to the correct department. Also, I deal with returns that customer bring in for us, create deliveries and make sure the customer order is picked and all set for delivery day, help associates with tasks that they might need help on, or don’t know how to do, complete vendor/contractor customer agreements, handle all the manager approvals on transactions, hand reports, special service reports, calling vendors, checking customer call bins, etc. I recently passed my district management learning course for potential management promotional roles. Recently, I took on the role as the Volunteer Safety Team Captain.

Food Caterer

J&F Food Services
05.2018 - 11.2019
  • Deliver and prepare food for daycares and schools in Little Rock, Arkansas. Stocking and running cash registers. Also, making list of what food needs to be ordered for the next day and/or week.

Manager On Duty/Keyholder

Dollar General
01.2018 - 11.2018
  • Opening and closing the store at multiple Dollar General locations. Counted the till and opened the registers in the morning, so they could be ready for the associates. Overriding the registers when needed for manager’s approval. Closed the registers and counted the money at closing time. Handled the Microsoft Excel spreadsheets for the week for scheduling shifts, and revenue of the business.

Sales Associate

Walmart
11.2014 - 05.2016
  • Interacted with customers in a friendly manor. Assisted customers in finding store items. Closed registers and counted down the cash register drawers at the end of my shifts. Walked the money to the customer services office for the night so it could be counted. Cleaned and straightened my workstation for the day. Had to create customer agreements for the automotive department for customer sales.

Education

High School Diploma -

Cabot High School
Cabot, Arkansas

Skills

  • Detail oriented
  • Excellent written and oral communication skills
  • Develops positive workplace relationships
  • Neat and organized
  • Positive outlook towards work
  • Scheduling
  • Client relations
  • Staff training
  • Appointment scheduling
  • Account management

Accomplishments

After stepping away from my previous role for personal reasons, I successfully built and operate my own small business from the ground up. I managed all aspects of the business, including marketing, advertising, and brand promotion, as well as product creation, event booking, and customer service. I handled invoicing and billing, developed creative content using tools such as canva and implemented strategies to grow customer engagement and sales. This experience strengthened my skills in entrepreneurship, multitasking, problem solving, and delivering high quality products and services.

Timeline

CSR and Dispatcher

Roto Rooter Plumbing
01.2022 - 06.2024

Special Service Lead

Home Depot
08.2020 - 12.2023

Food Caterer

J&F Food Services
05.2018 - 11.2019

Manager On Duty/Keyholder

Dollar General
01.2018 - 11.2018

Sales Associate

Walmart
11.2014 - 05.2016

High School Diploma -

Cabot High School

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Whitney White