Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Whitney Woods

Crossett

Summary

Customer service representative with expertise in complaint resolution, order management, and technical support. Proven track record of enhancing customer satisfaction through effective relationship management. Strong ability to address customer needs and provide timely solutions.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Sagility Health
remote
07.2022 - 12.2024
  • Maintained comprehensive knowledge of company policies to assist customers efficiently.
  • Answered customer inquiries, providing accurate information on products and services.
  • Facilitated product selection, ordering, billing, returns, exchanges, and technical support for customers.

Patient Care Representative

Drew Memorial Hospital
Monticello
02.2017 - 06.2022
  • Managed patient inquiries and provided information regarding hospital services.
  • Coordinated communication between patients and healthcare providers to enhance service delivery.
  • Assisted patients with appointment scheduling and verified insurance coverage efficiently.

Customer service support

Insight Global
remote
11.2014 - 03.2017
  • Delivered customer service support through telephone, email, and in-person interactions.
  • Answered inquiries regarding policy provisions and benefits effectively.
  • Assisted customers with repair and maintenance questions to enhance satisfaction.

Customer Service Representative

Relatecare
remote
05.2012 - 01.2014
  • Addressed customer inquiries across phone, email, and chat to ensure prompt resolutions.
  • Maintained records of customer interactions and feedback to enhance service quality.

Education

High School Diploma -

Crossett High School
Crossett
05-2009

Skills

  • Customer service and support
  • Complaint resolution
  • Order management
  • Technical assistance
  • Product expertise
  • Relationship management

Affiliations

  • Volunteer at Boys and Girls Club of Ashley County
  • Volunteer At local Senior Citizen Center

Timeline

Customer Service Representative

Sagility Health
07.2022 - 12.2024

Patient Care Representative

Drew Memorial Hospital
02.2017 - 06.2022

Customer service support

Insight Global
11.2014 - 03.2017

Customer Service Representative

Relatecare
05.2012 - 01.2014

High School Diploma -

Crossett High School
Whitney Woods