Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carla Williams

Little Rock

Summary

Results-driven professional with extensive experience in program management and coordination. Known for delivering high-impact projects and fostering strong team collaborations. Adaptable and reliable, excelling in dynamic environments and consistently achieving targeted outcomes.

Overview

23
23
years of professional experience

Work History

GME Program Coordinator

UAMS
08.2024 - Current
  • Established strategic partnerships with external organizations, expanding program reach and impact.
  • Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
  • Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
  • Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
  • Enhanced program efficiency by streamlining processes and implementing innovative solutions.
  • Managed budgets and resources for successful execution of multiple programs simultaneously.
  • Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of the billing process.

Student Clerkship Coordinator

UAMS
05.2021 - 07.2024
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
  • Maintained a well-organized filing system to ensure easy access to important records and documents.
  • Assisted students with exams and clinical rotations.
  • Proctored NBME and reported results to Clerkship Director
  • Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals matched with students schedules.

Billing Analyst

UAMS
08.2017 - 05.2021
  • Conducted regular account reconciliations to verify invoice accuracy, resulting in reduced disputes and improved cash flow management.
  • Developed comprehensive reporting tools to analyze billing trends, identify potential issues, and recommend corrective actions.
  • Researched portals issues related to non-payment within e-billing vendor portals.
  • Implemented process improvements that led to faster turnaround times for invoice approvals and payment processing.
  • Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
  • Analyzed payment information and applied changes correct customer accounts.
  • Maintained strict confidentiality with all personal data as per company guidelines.

Recovery Analyst

Healthscope Benefits
08.2015 - 08.2017
  • Provided exceptional customer service throughout the recovery process, fostering positive relationships with clients.
  • Participated actively in department meetings sharing valuable insights which led towards better decision making in recovery efforts.
  • Conducted periodic reviews of existing accounts, strategizing new approaches that led to successful account settlements and increased overall recovery rates.
  • Developed comprehensive reports to track progress, identify challenges, and provide actionable insights for management review.
  • Conducted detailed financial analysis to assess debtor''s ability to pay and determine appropriate course of action.
  • Maintained a thorough understanding of industry regulations, ensuring compliance throughout all aspects of the recovery process.
  • Maintained confidentiality as per company policy handling sensitive information about clients'' financial situations while working on their cases.

Billing Analyst

UAMS
05.2002 - 08.2017
  • Trained new team members on internal billing procedures, fostering a collaborative work environment for continuous improvement.
  • Reconciled discrepancies between invoicing records and customer statements, ensuring accurate reporting of account balances.
  • Developed detailed financial reports for management review, enabling informed decision-making about overall company performance.
  • Enhanced revenue collection rates through diligent follow-ups on outstanding balances.
  • Participated in interdepartmental projects aimed at improving overall business operations and creating a cohesive work environment among diverse teams.
  • Maintained up-to-date knowledge of industry standards and best practices for effective application in daily tasks.
  • Reduced customer disputes by providing clear and concise billing explanations and addressing concerns promptly.
  • Collaborated with cross-functional teams to resolve complex billing issues, resulting in improved client satisfaction.

Education

Associate of Business Administration - Business Analytics

University of Arkansas
Little Rock, AR

No Degree - Word Processing

Draughon Business College
Little Rock

High School Diploma -

Joe T Robinson High School
Little Rock, AR
05-1987

Skills

  • Program management
  • Decision-making
  • Critical thinking
  • Multitasking
  • Budget coordination
  • Program operations
  • Data verification
  • Task delegation
  • Office administration
  • Proactive mindset
  • Strategic planning
  • Generating schedules
  • Program branding

Languages

English
Full Professional

Timeline

GME Program Coordinator

UAMS
08.2024 - Current

Student Clerkship Coordinator

UAMS
05.2021 - 07.2024

Billing Analyst

UAMS
08.2017 - 05.2021

Recovery Analyst

Healthscope Benefits
08.2015 - 08.2017

Billing Analyst

UAMS
05.2002 - 08.2017

Associate of Business Administration - Business Analytics

University of Arkansas

No Degree - Word Processing

Draughon Business College

High School Diploma -

Joe T Robinson High School

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Carla Williams