William Case
Springdale
Summary
Dynamic customer service professional with extensive call center experience at APAC Central West Division. Proven track record in conflict resolution and complaint handling, enhancing customer satisfaction and retention. Skilled in CRM software, delivering personalized service that fosters long-term client relationships. Recognized for exceptional problem-solving abilities and commitment to operational efficiency.
Customer service professional with reputation for high standards and delivering results. Extensive experience in managing customer interactions and resolving issues promptly. Known for excellent team collaboration and adaptability to changing demands, with strong communication and interpersonal skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
RM CSR/Transportation Dispatcher
APAC Central West Division
06.2013 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained staff on operating procedures and company services.
Education
US Army
Springdale High
Springdale, AR01-1996
Skills
- Call center experience
- Customer focus
- Complaint handling
- CRM software
- Customer service
- Conflict resolution
- Computer proficiency
- Customer relations
- Payment processing
- Office equipment proficiency
- Scheduling
- Client relations
- Appointment scheduling
- Customer relationship management (CRM)
Accomplishments
- Researched issues and conflicts to determine the best solutions, which enabled better response times and reduced complaint calls.
- Promoted to Dispatcher within 24 months of hire as a result of handling and resolving a high-stress case effectively.
Affiliations
- US Army
Certification
- Certified Dispatcher
Timeline
RM CSR/Transportation Dispatcher
APAC Central West Division
06.2013 - Current
US Army
Springdale High
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