William Hall
Hot Springs National Park
Summary
Resourceful Public Assistance Specialist known for high productivity and efficient task completion. Skilled in navigating complex regulatory environments, implementing effective case management strategies, and providing compassionate client support. Excel in communication, problem-solving, and adaptability, ensuring successful outcomes in public assistance programs.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work History
Public Assistance Specialist
Arkansas Department of Human Services
Fayetteville
03.2021 - 03.2023
- Resolved client inquiries and concerns effectively and professionally.
- Participated in training sessions to improve service knowledge and skills.
- Collaborated with other departments to ensure accuracy and completeness of information.
- Coordinated services between multiple agencies providing support services for clients receiving benefits.
- Resolved customer service inquiries from clients via phone and email communication.
- Analyzed data collected from interviews and applications to evaluate compliance with regulations and guidelines.
- Conducted interviews with applicants to determine need for assistance.
- Monitored client activity to ensure they are complying with program requirements.
- Provided guidance on best practices when applying for public assistance programs.
- Maintained records and updated case files on a regular basis.
- Reminded patients to take prescribed medications or nutritional supplements.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Performed assessments to determine individual limitations and strengths.
- Collaborated with social workers to support patients.
Education
Bachelor of Arts - Kinesiology
Harding University
Searcy, AR 08.2005 - 12.2012
Skills
- Case management
- Regulatory compliance
- Data analysis
- Client assessment
- Conflict resolution
- Active listening
- Relationship building
- Critical thinking
- Information accuracy
- Effective communication
- Training facilitation
- Time management
- Organizational skills
- Human Development Understanding
- Excellent communication
- Teamwork and collaboration
- Client screening
- Resident support
- CPR/AED
- Client needs assessments
- Adaptability and flexibility
- Maintain records
- Problem-solving abilities
- Reliability
- Certified in CPR/AED
- Maintaining client records
- Document management
- Behavioral Health Knowledge
- Cultural sensitivity
- Workflow management
Languages
English
Full Professional
Timeline
Public Assistance Specialist
Arkansas Department of Human Services
03.2021 - 03.2023
Bachelor of Arts - Kinesiology
Harding University
08.2005 - 12.2012