William Hendrix

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Organized and detail-oriented with a strong work ethic.
• Adaptable and proficient in learning new concepts quickly and efficiently.

• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

••Worked this job part time until graduation••

• Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
• Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
• Troubleshot and diagnosed problems with brakes, steering, and transmissions.
• Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
• Supported overall workshop efficiency by maintaining a clean, organized workspace and adhering to safety guidelines.
• Disassembled and repaired diesel engines in automobiles, trucks, buses, and construction vehicles.
• Enhanced engine performance by conducting regular maintenance and repairs on diesel engines.
• Improved customer satisfaction with thorough inspections, accurate diagnoses, and effective communication of repair needs.
• Provided exceptional customer service during consultations, addressing client concerns and ensuring their satisfaction throughout the repair process.
• Provided exceptional customer service, explaining complex mechanical issues in understandable terms.

Improved customer satisfaction by quickly addressing and resolving mechanical issues.