William Hicks

Furniture e-commerce business. Responsible for inventory, marketing, customer service and sales.

• Optimized product listings with eye-catching images and persuasive descriptions, increasing conversion rates.
• Developed successful email campaigns to engage subscribers and drive repeat business.
• Boosted online sales by implementing effective marketing strategies and optimizing website content.
• Monitored industry trends to stay ahead of competitors and capitalize on emerging opportunities.

• Participated in regular practice sessions to ensure optimal performance quality during services and events.
• Coordinated with technical teams to troubleshoot any issues related to sound or lighting during practices and performances.
• Mentored new worship team members, providing guidance on musicianship, stage presence, and overall performance.
• Performed solo pieces during offertory segments or other designated times within services as requested by leadership staff.
• Assisted in organizing outreach events such as concerts or workshops aimed at engaging the local community through music ministry initiatives.

Led a team of 4 supervisors that led the production floor. Responsible for inventory, budgets for 3 departments and managing day to day events. Responsible for scheduling and machine upkeep plans while writing procedures and processes for different types of structures and much more.

• Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
• Resolved issues quickly to maintain productivity goals.
• Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
• Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
• Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
• Reviewed work for quality and compliance with company standards and design specifications.
• Managed internal operational standards and productivity targets.

• Resolved issues quickly to maintain productivity goals.
• Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
• Established clear priorities and production quality standards.
• Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
• Managed team of 62 production associates, overseeing productive production processes and meeting all deadlines.
• Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.

Responsible for operation and upkeep of a $5.2m machine and led an assistant to achieve production goals.

• Followed detailed instructions to operate machines with accuracy and produce quality products.
• Operated machining equipment safely with team of operators.
• Operated multiple machines simultaneously to meet production requirements.
• Set up and adjusted equipment and properly configured machines for daily operation.
• Complied with company and OSHA safety rules and regulations.
• Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
• Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.

• Led and inspired worship team members and guided team in following church processes, guidelines and mission.
• Coordinated music and special vocals for worship services.
• Collaborated with pastors and ministry leaders to develop cohesive and spiritually enriching worship experiences.
• Maintained a comprehensive music library, ensuring all necessary sheet music, chord charts, and lyrics were readily available for rehearsals and services.
• Created a welcoming environment for congregants through thoughtful stage design and visual elements in the worship space.

• Led and inspired worship team members and guided team in following church processes, guidelines and mission.
• Coordinated music and special vocals for worship services.
• Collaborated with pastors and ministry leaders to develop cohesive and spiritually enriching worship experiences.
• Held worship team accountable for facilitating God-inspired worship and continually encouraged, equipped and empowered volunteers.
• Maintained a comprehensive music library, ensuring all necessary sheet music, chord charts, and lyrics were readily available for rehearsals and services.