William Machen
Batesville
Summary
Dynamic professional with a proven track record as Owner/Operator at DK Land Management LLC, excelling in strategic planning and customer relationship management. Expert in training and development, I successfully enhanced operational efficiency and resolved customer issues, fostering long-term loyalty. Committed to safety compliance and quality assurance, driving business success through effective decision-making.
Overview
14
14
years of professional experience
Work History
Owner/Operator
DK Land Management LLC
Batesville
05.2025 - Current
- Developed strategic plans for landscape improvement and property enhancement.
- Implemented safety protocols to ensure compliance with industry standards.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Negotiated contracts with clients for products or services rendered by the company.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
Department Supervisor
Bad Boy Mowers
Batesville
05.2011 - 05.2023
- Supervised daily operations to ensure efficient workflow in manufacturing processes.
- Trained and mentored new employees on safety protocols and operational procedures.
- Coordinated inventory management to maintain optimal stock levels of mower parts.
- Implemented quality control measures to enhance product reliability and performance.
- Addressed employee concerns and facilitated communication between staff and management.
- Developed training materials to support ongoing employee development and operational excellence.
- Ensured compliance with all safety regulations across the department.
- Resolved customer complaints in a timely manner.
Education
High School Diploma -
Tallulah Academy
Tallulah, LA05-1992
Skills
- Strategic planning
- Customer relationship management
- Safety compliance
- Training and development
- Quality assurance
- Inventory management
- Problem solving
- Time management
- Human resources
- Decision-making
Timeline
Owner/Operator
DK Land Management LLC
05.2025 - Current
Department Supervisor
Bad Boy Mowers
05.2011 - 05.2023
High School Diploma -
Tallulah Academy
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