William Thornton

Handled cash accurately and prepared deposits.

• Motivated, trained, and disciplined employees to maximize performance.
• Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
• Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
• Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
• Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
• Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
• Developed and implemented policies and procedures to improve customer service and satisfaction.
• Assisted in recruiting, hiring and training of team members.
• Interacted well with customers to build connections and nurture relationships.
• Handled cash accurately and prepared deposits.

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
• Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
• Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
• Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
• Set up bar for operation, obtained cash bank, and stocked service bar.
• Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
• Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Reduced wait times for customers by optimizing bartender shifts during high-traffic periods.
• Served high customer volumes during special events, nights, and weekends.
• Crafted special drink and cocktail menu items for seasonal offerings.

• Job duties include but not limited to: mixing and pouring drinks, having a vast knowledge of drink recipes and restaurant menu, customer relations, dealing with & preventing unruly customers, general upkeep and cleaning, delegating tasks among servers, maintaining house register, end of day financial paperwork, etc.

• As a freelance videographer I provide my own equipment to shoot and edit projects
• These projects include weddings and commercials custom tailored to the needs and wants of my clients from the beginning stages to the finished product.

• Job duties included but not limited to: serving both food & drinks to customers, suggestive sales, training new employees, nightly managing closing tasks of fellow servers, etc.