Summary
Overview
Work History
Skills
Timeline
Generic

Willie A Rogers, Jr

North Little Rock,AR

Summary

Highly successful PES proficient at executing financial administration, reporting and scheduling functions. Strong communication abilities with expertise in directing teams of professionals in high-volume settings. Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.

Overview

18
18
years of professional experience

Work History

Personal Care Assistant

Easterseals Arkansas
02.2022 - Current
  • Help individuals maintain their level of independence by working on goals and objectives that have been set for them.
  • CPR /First Aid Certification are also required training yearly.
  • Making sure the Client has home supplies and is cleaning home and taking care of hygiene’s and shaving safely and correctly.
  • Making sure spending money correctly when out to eat and shopping in stores while eating making sure chewing food not swallowing food too fast.
  • Making sure the client is safe while in the community while walking with walker and having all equipment needed while away from home.
  • Making sure the home is secured while in the home and away by locking and unlocking the door.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Program Eligibility Specialist

DHS
03.2017 - Current
  • Part of the DCO OPPD Medicaid Unit Medical Review Team (MRT) review and process medical records that is used to determine Medicaid Eligibility by determining category based on diagnosis by entering ARIES computer program.
  • Answer phone taking questions from Medicaid Applicants.
  • Any other duties as assigned.
  • Making sure tasks are completed by due date and all E-mails are looked at and completed by due date.
  • Making sure records are kept in Excel of each Client to be sent to the supervisor at the end of Month for Monthly report.
  • Communicated with people from various cultures and backgrounds on application process.

Administrative Specialist

DHS
03.2016 - 03.2016
  • Answer phone calls concerning Snap within and out of State agencies and clients.
  • Looking at eligibility for SNAP by looking at daily reports for SNAP by looking in DCO eligibility computer program Answer and Mainframe at budget and restore supplement making sure they are correct in all Counties.
  • Look at Wise DCO computer program inquiries concerning problems with all payments in all Counties.
  • Cancel all SNAP benefits in Government solutions Edge when needed.
  • Help received all visitors in the office when ask by supervisor.
  • Make copies for meeting purposes for supervisor.
  • Key time for OOPD and SNAP unit weekly.
  • Send weekly SNAP E&T Reports and yearly annual reports keep them by uploading then=m in DCO computer program U Drive.
  • Complete all hiring packs thru applicant tracking computer programing when SNAP applicant is selected.
  • Resolved customer concerns efficiently to promote satisfaction and loyalty.

Local Office Administrative Assistant

DHS
11.2013 - 03.2016
  • Supervisor temporally when clerical supervisor was not present by being in charge of DCO clerical staff.
  • Provides operational support to include purchasing office supplies as primary P card holders in compliance with procedures and policies; orders supplies and maintain supply inventory.
  • Provides data entry and extraction support to include but not limited to keying appropriate selections for Medicaid clients; inquiring to EBT system for client benefits; and compiling data for reports and submission prior to deadline.
  • Maintain client SNAP case records to include scanning and routing client information designated location in case record; notifies appropriate worker that information has been received and scanned; destroys paper documentation after allotted period of retention.
  • Respond to routine questions, provides instruction on completion of forms, and screens for incoming SNAP applications.
  • Schedules SNAP appointments as required; and make referrals to community resources for clients.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Established administrative work procedures to track staff's daily tasks.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Administrative Assistant

Department of Health and Human Services
07.2007 - 11.2013
  • Answer phone to answer any question about In Home Services and the Services that we provided.
  • Filing all Patient Medical Records.
  • Schedule weekly nursing visits for patient care ordering all medical supplies for patients and for all office and nursing supplies.
  • Made sure daily all medical billing was being bill to Medicaid and Medicare or any private Insurance that the Patient may have had to ensure properly medical billing.
  • Put together New Patient packets which included pamphlets tell them about our agency and what our agency offer.

Skills

  • Skill development
  • Community building
  • Team oversight
  • Report generation
  • Office administration
  • Data management

Timeline

Personal Care Assistant

Easterseals Arkansas
02.2022 - Current

Program Eligibility Specialist

DHS
03.2017 - Current

Administrative Specialist

DHS
03.2016 - 03.2016

Local Office Administrative Assistant

DHS
11.2013 - 03.2016

Administrative Assistant

Department of Health and Human Services
07.2007 - 11.2013

Similar Profiles

CREATE PROFILE
Willie A Rogers, Jr