Wilma Baez
Panama
Summary
Experienced and dedicated job seeker with a 12-year proven track record in various roles. Possesses strong organizational skills and a passion for delivering exceptional customer service. Eager to secure a position where contribution to team success and achievement of company goals is possible. Seeking a full-time opportunity that presents professional challenges, utilizing interpersonal skills, excellent time management, and problem-solving abilities to make a meaningful impact.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Flight Attendant
Copa Airlines
05.2015 - Current
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
Sales Agent
Óptica Central
07.2013 - 03.2014
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to achieve monthly sales targets.
Administrative Manager
De Yales Salón
12.2010 - 03.2013
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Elementary School -
Escuela Primaria La Fortuna
High School Diploma -
Liceo José Núñez De Cáceres
Bachelor of Administrative Studies - Human Resources Management
Universidad Del Istmo
11.2024
Skills
- Hospitality service expertise
- Verbal and written communications
- Time Management
- Emergency Procedures
- Leadership Qualities
- Passenger Assistance
- Emergency Situations Management
- FAA Regulations
Personal Information
- Date of Birth: 07/22/93
- Nationality: Dominicana
Certification
- Flight Attendant License - Indefinite
- Operational Safety Certification, Copa Airlines - Annual
- Emergency response plan Certification, Copa Airlines - Annual
- Dangerous Good Certification, Copa Airlines - Annual
- First aid Certificate, Copa Airlines - Indefinite
Languages
Spanish
Native language
English
Advanced
C1
Portuguese
Beginner
A1
Timeline
Flight Attendant
Copa Airlines
05.2015 - Current
Sales Agent
Óptica Central
07.2013 - 03.2014
Administrative Manager
De Yales Salón
12.2010 - 03.2013
Elementary School -
Escuela Primaria La Fortuna
High School Diploma -
Liceo José Núñez De Cáceres
Bachelor of Administrative Studies - Human Resources Management
Universidad Del Istmo
- Flight Attendant License - Indefinite
- Operational Safety Certification, Copa Airlines - Annual
- Emergency response plan Certification, Copa Airlines - Annual
- Dangerous Good Certification, Copa Airlines - Annual
- First aid Certificate, Copa Airlines - Indefinite
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