Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Languages
Timeline
Generic

Wilma Baez

Panama

Summary

Experienced and dedicated job seeker with a 12-year proven track record in various roles. Possesses strong organizational skills and a passion for delivering exceptional customer service. Eager to secure a position where contribution to team success and achievement of company goals is possible. Seeking a full-time opportunity that presents professional challenges, utilizing interpersonal skills, excellent time management, and problem-solving abilities to make a meaningful impact.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Flight Attendant

Copa Airlines
05.2015 - Current
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
  • Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
  • Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Resolved passenger conflicts and medical emergencies during flights.

Sales Agent

Óptica Central
07.2013 - 03.2014
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to achieve monthly sales targets.

Administrative Manager

De Yales Salón
12.2010 - 03.2013


  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Education

Elementary School -

Escuela Primaria La Fortuna

High School Diploma -

Liceo José Núñez De Cáceres

Bachelor of Administrative Studies - Human Resources Management

Universidad Del Istmo
11.2024

Skills

  • Hospitality service expertise
  • Verbal and written communications
  • Time Management
  • Emergency Procedures
  • Leadership Qualities
  • Passenger Assistance
  • Emergency Situations Management
  • FAA Regulations

Personal Information

  • Date of Birth: 07/22/93
  • Nationality: Dominicana

Certification

  • Flight Attendant License - Indefinite
  • Operational Safety Certification, Copa Airlines - Annual
  • Emergency response plan Certification, Copa Airlines - Annual
  • Dangerous Good Certification, Copa Airlines - Annual
  • First aid Certificate, Copa Airlines - Indefinite

Languages

Spanish
Native language
English
Advanced
C1
Portuguese
Beginner
A1

Timeline

Flight Attendant

Copa Airlines
05.2015 - Current

Sales Agent

Óptica Central
07.2013 - 03.2014

Administrative Manager

De Yales Salón
12.2010 - 03.2013

Elementary School -

Escuela Primaria La Fortuna

High School Diploma -

Liceo José Núñez De Cáceres

Bachelor of Administrative Studies - Human Resources Management

Universidad Del Istmo
  • Flight Attendant License - Indefinite
  • Operational Safety Certification, Copa Airlines - Annual
  • Emergency response plan Certification, Copa Airlines - Annual
  • Dangerous Good Certification, Copa Airlines - Annual
  • First aid Certificate, Copa Airlines - Indefinite
Wilma Baez