Wyndham Dempster
Sherwood
Summary
Dynamic Sr. Engineering Specialist at Verizon with a proven track record in construction project management and vendor collaboration. Expert in process optimization and data analysis, I successfully introduced innovative procedures that enhanced team efficiency. Recognized for championing safety protocols and driving project success through effective communication and leadership.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sr. Engineering Specialist
Verizon
Little Rock
02.2019 - 12.2025
- Managed projects for New Builds, Colocations, DAS, Small Cells, and Macro Modifications.
- Oversaw SOW, PO, and invoice management to ensure timely project completion.
- Troubleshot tower and ground quality issues with contractors and Verizon Field Assurance teams.
- Collaborated with Verizon RF, Real Estate, and external engineering firms on construction drawings.
- Introduced innovative procedures to enhance team and vendor collaboration.
- Championed addition of Equipment Engineer to alleviate allocation and equipment management constraints.
- Developed a comprehensive site audit incorporating bill of materials for contractor training.
- Utilized artificial intelligence to identify and quantify scheduling conflicts during construction projects.
Installation Technician A
Union Pacific Rail Road
North Little Rock
10.2015 - 11.2018
- Installed and maintained telecommunication infrastructure, including radio, microwave, fiber optics, data, voice, and CCTV.
- Coordinated with vendors and contractors to uphold company and industry standards.
- Constructed and restored pole lines and underground systems to ensure operational efficiency.
- Served as Crew Safety Captain, promoting safety protocols across projects.
- Recognized as Innovation station finalist for contributions to process improvement.
Network Analyst l
Windstream
Little Rock
01.2013 - 10.2015
- Provisioned and troubleshot WAN/LAN network equipment to ensure optimal performance.
- Collaborated with Telecommunication Technicians and IT Support Groups to resolve networking issues.
- Engaged with Broadband Customers to address concerns and facilitate solutions.
Telecommunications Technician
Associated Tele-Networking Inc
Little Rock
10.2012 - 01.2013
- Installed and tested management equipment for cellular tower sites and central offices across Arkansas.
- Facilitated with Outside Plant Engineers and Project Mangers to make sure assignments were on time and complete.
Lead Data Technician
Business Communications Inc
Little Rock
03.2010 - 09.2012
- Led crews and worked closely with Network Engineers, Project Managers, and Customers on installations of turn key networks from the ground up.
Education
Bachelor's - Information of Technology-Visual Communications
University of Phoenix
Little Rock, AR10.2012
Certificate of Completion - Sound Engineering
Institute of Audio Research
New York, NY11.2005
Skills
- Construction project budgeting
- Customer service and support
- Data analysis and reporting
- Process optimization
- Vendor management
- Construction management
- Microsoft 365 proficiency
- Project leadership
- CCTV installation and maintenance
- Schedule management
- Environmental compliance
- Agile methodologies
- Telecommunications expertise
- Cross-functional leadership
- Communication skills in construction
- Safety management
Certification
• Fundamentals of Engineering
• Class A Commercial Drivers License
• Class A Commercial Drivers License
Languages
English
Additional Information - Summary Of Skills
Understanding of LAN/WAN, TCP/IP, ATM, ADSL, and Ethernet. Technical Skills in Data Networking, Extensive Outside Plant Experience in the Telecommunications Field. Knowledge of Central Office Equipment and Test Methods. Knowledge of OSI Layers 2 and 3 equipment, Fiber Optic, CAT-6 Installation, Termination, and Testing Methods. Customer Service Skills, Knowledgeable of Java, XML, HTML, SQL, MSS, Remedy, Mac, Visio and Windows Operating Systems.
Personal Information
- Authorized To Work: US for any employer
Timeline
Sr. Engineering Specialist
Verizon
02.2019 - 12.2025
Installation Technician A
Union Pacific Rail Road
10.2015 - 11.2018
Network Analyst l
Windstream
01.2013 - 10.2015
Telecommunications Technician
Associated Tele-Networking Inc
10.2012 - 01.2013
Lead Data Technician
Business Communications Inc
03.2010 - 09.2012
Bachelor's - Information of Technology-Visual Communications
University of Phoenix
Certificate of Completion - Sound Engineering
Institute of Audio Research