Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Wynston Smith

Little Rock

Summary

My purpose is to work with elderly patients, improve their quality of life, and assist them in reaching the highest functioning level possible with the health concerns with which they are diagnosed. I am a good listener and well-organized, compassionate, and skilled at building relationships. Compassionate Personal Care Aide with experience in providing support to elderly and disabled clients in home settings. Skilled in assisting with daily living activities, medication management, and mobility support. Demonstrated ability to build trust and rapport with clients, enhancing their comfort and quality of life. Contributed to positive changes in clients' health and well-being through attentive care and emotional support. Compassionate caregiver with hands-on experience in attending to patient needs in residential and hospital settings. Skilled in administering medication, managing schedules, and maintaining clean living environments for patients. Demonstrated ability to establish meaningful relationships with patients, ensuring comfort and enhancing quality of life. Previous work resulted in significant improvements in patient well-being and satisfaction. My customer service skills allows me to pay attention to detail, have integrity, high morals, and ethical standards. Given the opportunity I will showcase my skills to further more future endeavors with such company.

Overview

14
14
years of professional experience

Work History

Dishwasher

HHS Culinary LLC
North Little Rock
03.2023 - 04.2025
  • Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
  • Disposed of glassware that had been broken or chipped according to safety procedures.
  • Followed all safety guidelines while handling sharp objects like knives or forks.
  • Stocked service areas with clean plates, bowls, cups, and other items as needed.
  • Replenished soap dispensers with detergent when necessary.
  • Removed garbage and trash to designated disposal areas in accordance with health regulations.
  • Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
  • Sanitized surfaces after each use following standard sanitation practices.
  • Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
  • Performed routine maintenance tasks such as cleaning filters in the dishwashing machine.
  • Maintained adequate levels of cleaning supplies for washing dishes.
  • Ensured that workstations were kept neat and tidy throughout the shift.
  • Filled out daily logs regarding temperature readings of dishwashers as required by health department regulations.
  • Inspected all returned dishes for cleanliness before restocking them on shelves.
  • Informed supervisors immediately if any machine malfunctions were observed during operation.
  • Swept and mopped floors in the kitchen area at regular intervals throughout shift.
  • Checked temperatures of dishwashing machines to ensure proper functioning.
  • Organized trays with cutlery prior to serving meals to customers.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
  • Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
  • Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing, and restacking items.
  • Backed up kitchen team members during heavy work periods to maximize team coverage.
  • Managed dish area organization and cleanliness.
  • Hand-washed items unsuitable for machine washing.
  • Developed great team spirit with other personnel by pitching in and helping with task completion.
  • Maintained assigned areas to keep organized and clean by mopping floor.
  • Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.
  • Maintained cleanliness and sanitation of dishes, utensils, and kitchen equipment.
  • Operated commercial dishwashing machines efficiently.
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
  • Ensured timely availability of clean dishes for various meal services.
  • Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
  • Removed built-up waste and potential contaminants from waste receptacles, machinery, and cooking equipment.
  • Replaced clean utensils in storage bins for easy access.
  • Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
  • Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
  • Handled glassware, crystal, and other fragile items with exceptional care to prevent breakage.
  • Used pressurized faucet sprayer effectively to wash large quantities of dishes.
  • Assisted chef with food measurements, preparation and storage when necessary.
  • Re-stocked clean washcloths, paper towels, sponges and other cleaning supplies.
  • Transported clean dishes and supplies from kitchen to front of house staff for opening shift.
  • Washed and sanitized sinks, trashcans and surfaces to remove excess food waste.
  • Followed proper procedures to clean large and unwieldy kitchen supplies.
  • Mixed soap, water and sanitizer together to create cleaning solutions for daily use.
  • Observed safety regulations and used protective gear to clean knives and other sharp kitchen supplies.
  • Sorted clean dishes in appropriate storage areas for easy and accessible use.
  • Swept and mopped floors at end of shift to comply with sanitary regulations.
  • Adhered to sanitary regulations to prevent contamination with food products.
  • Inspected dishes closely to check for remnants of food or dirt.

Dietary Aide Supervisor

HHS Culinary LLC
North Little Rock
03.2023 - 03.2025
  • Provided customer service support to patients and families regarding dietary needs.
  • Interpreted diet orders accurately for menu planning purposes.
  • Developed menus based on nutritional standards and special diets.
  • Assisted cooks in the preparation of meals according to recipes or instructions.
  • Reviewed patient records to determine appropriate meal plans.
  • Ordered supplies as needed to maintain adequate inventory levels.
  • Inspected kitchen equipment for cleanliness and operational efficiency.
  • Scheduled and supervised dietary aides to ensure proper staffing levels.
  • Collaborated with other departments on various projects related to nutrition services.
  • Developed and implemented innovative strategies to increase customer satisfaction.
  • Ensured compliance with all applicable food safety regulations and guidelines.
  • Attended continuing education courses related to food safety and nutrition practices.
  • Conducted regular reviews of patient menus for accuracy and consistency.
  • Monitored staff performance, provided feedback, and assisted in employee training.
  • Adhered to all safety protocols while handling hazardous materials such as cleaning agents.
  • Implemented corrective actions when necessary to ensure quality standards were met.
  • Maintained accurate records of food consumption, waste, allergies.
  • Resolved conflicts between staff members in a professional manner.
  • Performed daily inspections of the facility's dining areas for sanitation compliance.
  • Treated patients and team members with dignity and respect.
  • Followed dietary procedures in accordance with established policies.
  • Served specific meals to patients with special dietary needs.
  • Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
  • Served food and beverage items to residents, meeting therapeutic diets.
  • Cleaned and maintained dining room during and after each meal service.
  • Delivered snacks to nurse station for distribution to specific residents.
  • Assisted patients with special needs to eat meals, providing kindness and patience.
  • Set tables before patients arrived to maintain meal plan productivity.
  • Set up trays and food service carts to deliver food to residents.
  • Helped with meal prep for daily meals, following strict sanitation, and food handling guidelines
  • Stocked food and other supplies for main kitchen and units.
  • Worked closely with team members to update cleaning protocols and increase aide efficiency.
  • Engaged with residents to provide positive and enriching experiences.
  • Served food and snacks according to planned menu and patients' diet orders.
  • Performed full nutritional assessments.
  • Guided individuals in food selection, preparation or menu planning based upon nutritional needs.
  • Developed diets to meet nutritional requirements for people with special conditions.
  • Worked with food service personnel to update patient meal programs and public cafeteria menus.

Cashier

Arkansas Surgical Hospital
North Little Rock
03.2023 - 03.2025
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Performed other duties as assigned by management.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Resolved customer complaints professionally in accordance with company policy.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Ensured compliance with all safety regulations within the store environment.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Followed company security procedures for handling large sums of money.
  • Issued receipts, refunds, credits or change due to customers.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Used suggestive selling techniques to promote add-on sales.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Collected payments and provided accurate change.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Helped with purchases and signed customers up for rewards program.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Discounted purchases by scanning and redeeming coupons.
  • Answered customer questions and provided store information.
  • Greeted customers promptly and responded to questions.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained work area and kept cash drawer organized.
  • Welcomed customers, offering assistance to help find store items.
  • Counted and balanced cashier drawers.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Built and maintained productive relationships with employees.
  • Answered customers' questions and provided information on store procedures or policies.
  • Scanned items and checked pricing on cash register for accuracy.
  • Offered customers carry-out service at completion of transaction.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Answered phone calls to assist customers with questions and orders.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Caregiver

Self-employed
Little Rock
03.2017 - 02.2025
  • Coordinated transportation services for clients when necessary.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Ensured compliance with all applicable laws, regulations and standards governing home health care services.
  • Monitored vital signs, including blood pressure, temperature and pulse rate.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Accompanied clients to social events such as movies or plays.
  • Provided emotional support to clients during difficult times.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Supported bathing, dressing and personal care needs.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Assisted with meal planning to meet nutritional plans.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Followed safe lifting and transferring techniques to transport residents.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Followed care plan and directions to administer medications.
  • Laundered clothing and bedding to prevent infection.
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Improved patient outlook and daily living through compassionate care.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Monitored health and well-being of clients and reported significant health changes.
  • Built strong and trusting rapport with clients and loved ones.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Assisted clients with maintaining good personal hygiene.
  • Contributed to case reviews of client status and progress.
  • Drove clients to doctors' appointments and social outings.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Recorded client status progress and challenges in logbooks and reports.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Helped clients get in and out of beds and wheelchairs.
  • Maintained detailed records of services performed on clients.
  • Consulted with client care team to continually update care plans.

Assistant Manager

SUBWAY®Restaurants
Little Rock
07.2011 - 10.2022
  • Communicated regularly with customers to gain insights into their needs.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Maintained up-to-date knowledge of company products and services.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Established processes for monitoring customer satisfaction levels.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Ensured compliance with safety regulations and company policies.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Managed customer service inquiries and complaints in a timely manner.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Created reports on sales trends, inventory levels, and financial data.
  • Resolved conflicts between team members in an effective manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Implemented quality control measures to uphold company standards.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Produced thorough, accurate and timely reports of project activities.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Assigned work and monitored performance of project personnel.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.

Patient Transporter

Quest Transport
Little Rock
01.2022 - 06.2022
  • Responded promptly and appropriately to requests for assistance from hospital staff.
  • Ensured patients' comfort by providing blankets, pillows, water, and other necessary items.
  • Checked all medical documents for accuracy prior to transporting patients.
  • Responded quickly in an emergency situation by calling 911 or activating the code blue team if needed.
  • Provided timely transportation services for outpatients to various medical facilities.
  • Recorded accurate times of departure and arrival on log sheets.
  • Operated lift devices such as stair chairs safely and efficiently.
  • Collected patient information from nursing staff prior to transport.
  • Performed regular maintenance checks on all transport vehicles before use.
  • Greeted and assisted patients in wheelchairs to their appointments.
  • Followed all safety guidelines while transporting patients in a wheelchair or bed.
  • Educated patients on safe transfer techniques while preparing them for transport.
  • Assisted nurses with patient transfers, using proper body mechanics and safety measures.
  • Informed family members of patient's arrival at the assigned destination.
  • Maintained cleanliness of transport vehicles and equipment.
  • Communicated effectively with physicians, nurses, and other healthcare personnel regarding patient care needs.
  • Demonstrated flexibility and adaptability, responding to unexpected changes in transport schedules or routes.
  • Collaborated closely with nursing and medical staff to coordinate patient transports according to schedule and urgency.
  • Assisted patients with mobility, including helping them in and out of wheelchairs, beds, and transport vehicles.
  • Ensured patient privacy and confidentiality in accordance with HIPAA regulations during all transports.
  • Conducted routine checks of transport equipment to ensure safety and functionality, reporting any issues to management.
  • Assisted patients with entering and exiting vehicles, and transferring from or to wheelchairs or stretchers.
  • Provided emotional support and reassurance to patients and their families during transport.
  • Managed transport documentation, accurately logging each patient transport in hospital records.
  • Monitored patient condition during transport, promptly reporting any changes to nursing staff.
  • Greeted patient and explained transport plan and destination.
  • Supported departmental goals by participating in quality improvement initiatives related to patient transport services.
  • Communicated effectively with patients of diverse backgrounds, ages, and medical conditions.
  • Operated various types of transport equipment, such as wheelchairs, stretchers, and patient lift systems, with proficiency.
  • Responded to transport requests promptly, prioritizing based on patient needs and medical staff instructions.
  • Upheld hospital standards of professionalism, including wearing proper identification and uniform during all transports.
  • Maintained strict adherence to hygiene and infection control policies, sanitizing transport equipment after each use.
  • Facilitated the smooth handover of patients to receiving departments, ensuring clear communication of any special requirements.
  • Managed inventory of transport supplies, such as blankets and straps, ensuring availability and proper condition.
  • Disinfected or sterilized equipment or supplies using germicides or sterilizing equipment.
  • Sanitized and cleaned furniture, railings and floors.
  • Moved patients in and out of vehicles and lifted on and off beds.
  • Checked wheelchair and stretcher functionality prior to patient pick up.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
01-2020

Culinary Arts -

Penn Foster Career School
Scranton, PA
01-2020

Physical Therapy Aide -

Penn Foster Career School
Scranton, PA
01-2020

Skills

  • Client transportation
  • Medication administration
  • Problem solving
  • Time management
  • Client companionship
  • Safety management
  • Patient observation
  • Meal preparation
  • Light housekeeping
  • Vital signs monitoring
  • Emotional support
  • Care plan implementation
  • Record keeping
  • Communication skills
  • Physical therapy support
  • Community activities
  • Multitasking and organization
  • Adaptability and flexibility
  • Team collaboration

Languages

Spanish
Professional

Timeline

Dishwasher

HHS Culinary LLC
03.2023 - 04.2025

Dietary Aide Supervisor

HHS Culinary LLC
03.2023 - 03.2025

Cashier

Arkansas Surgical Hospital
03.2023 - 03.2025

Patient Transporter

Quest Transport
01.2022 - 06.2022

Caregiver

Self-employed
03.2017 - 02.2025

Assistant Manager

SUBWAY®Restaurants
07.2011 - 10.2022

High School Diploma -

Penn Foster Career School

Culinary Arts -

Penn Foster Career School

Physical Therapy Aide -

Penn Foster Career School

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Wynston Smith