Xavier Mikes
Conway
Summary
Dynamic Closing Manager with a proven track record at Harps Grocery Store, excelling in customer service and workplace safety. Enhanced operational efficiency through effective inventory management and team leadership, achieving higher accuracy in cash handling. Recognized for developing strong customer relationships and implementing proactive problem-solving strategies to elevate guest satisfaction.
Professional with strong leadership skills and focus on operational efficiency. Adept in team collaboration, conflict resolution, and ensuring high standards in workplace performance. Skilled in scheduling, staff training, and maintaining compliance with safety regulations. Reliable and adaptable to changing needs, consistently driving results.
Overview
5
5
years of professional experience
Work History
Closing Manager
Harps Grocery Store
10.2023 - Current
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
- Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
- Implemented safety measures for the store's end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
- Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
- Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
- Ensured a smooth transition between shifts by effectively communicating with incoming managers and staff members.
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
- Developed strong relationships with customers through attentive service and prompt resolution of any concerns or complaints.
Day Shift Supervisor
Braums Ice Cream And Dairy
06.2020 - 09.2023
- Evaluated employee performance periodically, identifying strengths and areas for improvement while providing actionable feedback for growth opportunities.
- Reduced tardiness and absenteeism rates through consistent enforcement of company policies and open communication with staff members.
- Maintained accurate inventory records, managing stock levels effectively to prevent shortages or overstocking situations.
- Achieved higher customer satisfaction ratings with timely resolution of complaints and proactive problem-solving strategies.
- Supported upper management in strategic decision-making by providing relevant data analysis, insights, and recommendations from daily operations perspective.
- Assisted in the hiring process by reviewing applications, conducting interviews, and making well-informed recommendations for candidate selection.
- Enhanced team productivity by implementing efficient work schedules and task delegations.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Education
No Degree - Mechanical Engineering Tech
South Western Oklahoma State University
Weatherford, OKHigh School Diploma -
Duncan High School
Duncan, OK05-2022
No Degree - Pre-Engineering Academy
Red River Technology Center
Duncan, OK05-2022
Skills
- Customer service
- Workplace safety
- Inventory management
- Training and development
- Store opening and closing procedures
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Team collaboration
- Team leadership
Timeline
Closing Manager
Harps Grocery Store
10.2023 - Current
Day Shift Supervisor
Braums Ice Cream And Dairy
06.2020 - 09.2023
No Degree - Mechanical Engineering Tech
South Western Oklahoma State University
High School Diploma -
Duncan High School
No Degree - Pre-Engineering Academy
Red River Technology Center
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