Xonia Ward
North little rock
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly-motivated and compassionate with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Willow Grove of Maumelle
01.2024 - 05.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
Patient Care Technician, ITU
Arkansas Childrens Hospital
03.2023 - 10.2023
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Ensured that all medical equipment was properly maintained and sterilized.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Explained treatment procedures to patients and their families.
- Assisted with patient transfers from bed to wheelchair or strher as needed.
- Provided emotional support for patients and families during difficult times.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Instructed new employees on proper techniques of performing daily tasks.
Certified Nursing Assistant/ Resident Assistant
Elmcroft Assisted living facility
09.2020 - 01.2021
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair or strher.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Cleaned and sanitized patient rooms according to established protocols.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Provided emotional support to family members regarding end-of-life decisions.
Certified Nursing Assistant
Sherwood Nursing and Rehabilitation center
01.2019 - 03.2019
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair or strher.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Provided emotional support to family members regarding end-of-life decisions.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Responded quickly to emergency situations involving sudden illness or injury.
Education
Highschool Diploma -
North Little Rock High School West Campus
05.2011
Skills
- Patient Observation
- Basic Nursing Care
- Vital Signs Monitoring
- Restocking Supplies
- Feeding Assistance
- Sterilization Techniques
- Mobility Assistance
- Patient Services
- Acute and Rehabilitative Care
- Customer Support
- Team Collaboration
- Problem Resolution
- Clerical Support
- Customer Service
- Retail Sales
- Time Management
- Teamwork
Certification
- CNA - Certified Nurse Assistant
- CPR Certified
Timeline
Certified Nursing Assistant
Willow Grove of Maumelle
01.2024 - 05.2024
Patient Care Technician, ITU
Arkansas Childrens Hospital
03.2023 - 10.2023
Certified Nursing Assistant/ Resident Assistant
Elmcroft Assisted living facility
09.2020 - 01.2021
Certified Nursing Assistant
Sherwood Nursing and Rehabilitation center
01.2019 - 03.2019
Highschool Diploma -
North Little Rock High School West Campus
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