Yaa Obeng-Mfojo
Pine Bluff,AR
Summary
Client-focused IT & Security technician with over 7 years of technical experience configuring computers, and peripheral devices to work within established company and security parameters. Adept at Firewall management, end user performance management and assistance, managing sensitive Network and company documentation, and IP address whitelisting. Eager to contribute to team success through problem-solving, attention to detail and excellent communication skills.
Overview
16
16
years of professional experience
Work History
IT Technician
Saracen Casino Resort
2020.06 - Current
- Managed multiple high-volume calls, emails, and assignments per day
- Analyzed computer issues to identify troubleshooting methods needed for quick remediation.
- Managed the firewall, network, and server monitoring both on- and off-site.
- Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
- Fostered collaboration across departments, integrating IT solutions that enhanced overall productivity and communication.
- Maintained office PCs, networks, and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners, and TV's
- Set up PCs, projectors, and microphones in video conferencing rooms.
- Established, repaired, and optimized networks by installing wiring, cabling, and devices.
- Supported secure software development lifecycle processes, integrating security testing tools and practices.
- Increased organizational resilience to cyber threats, leading initiative for adoption of multi-factor authentication across all systems.
- Assisted in the development of cybersecurity policies and procedures to ensure compliance with industry standards.
Help Desk Technician
Ocean One Records
2009.01 - 2023.11
- Assisted in the creation of an internal knowledge base, enabling faster resolution times for common issues across the support team.
- Managed a high volume of tickets in the helpdesk system, consistently meeting or exceeding response time targets.
- Mentored junior technicians, fostering their growth and enhancing team performance.
- Assisted in the development of standard operating procedures for technical support, resulting in improved team efficiency and consistency.
- Monitored system performance to identify potential issues.
- Installed, configured, and maintained computer systems and network connections.
Education
Cybersecurity Managment - Information Technology
Southeast Arkansas College
Pine Bluff, AR06.2025
High School Diploma -
Egg Harbor Township High School
Egg Harbor, NJ05.2012
Skills
- Desktop support
- Privacy regulations
- Firewall Administration
- Software & Application Troubleshooting
- Documentation And Reporting
- Hardware and software monitoring
Relevant Skills
- Multitasking & Attention to detail
- Pro Active Response to prevent reoccurring issues
- Experience configuring new users with Office365
- Practiced troubleshooter with excellent diagnostics
- Improve IT security system performance by thoroughly evaluating and correcting different technical and software issues.
- Knowledge of network troubleshooting, backup, security management, email systems and applications support.
Timeline
IT Technician
Saracen Casino Resort
2020.06 - Current
Help Desk Technician
Ocean One Records
2009.01 - 2023.11
Cybersecurity Managment - Information Technology
Southeast Arkansas College
High School Diploma -
Egg Harbor Township High School
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