Summary
Overview
Work History
Education
Skills
Timeline
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Ya'Niah Mc Coy

Ya'Niah Mc Coy

Littlerock

Summary

Dynamic and detail-oriented professional with experience at Amazon Warehouse, excelling in safety compliance and quality control. Proven ability to enhance operational efficiency through effective time management and organization. Recognized for resolving customer issues promptly at Walmart, showcasing strong problem-solving skills and a commitment to excellence in service delivery.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

3
3
years of professional experience

Work History

Warehouse Packer

Amazon Warehouse
11.2023 - 06.2025
  • Loaded merchandise into specific packages suited for product dimensions.
  • Organized items on racks, shelves and bins to maintain established order.
  • Packed, weighed and shipped items per customer specifications.
  • Created shipping labels to complete daily order processing.
  • Reviewed orders to verify products met specifications.
  • Added packed boxes to conveyor belts for movement to shipping stations.
  • Placed, tagged, and secured merchandise in diverse designated areas.
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Learned and followed warehouse safety protocols to prevent injuries and accidents.

Front Desk Receptionist

Holiday Inn Express Hotel Suites
06.2023 - 10.2023
  • Collected room deposits, fees, and payments.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.

Customer Service Representative

Walmart
12.2021 - 05.2023
  • Responded to customer requests for products, services, and company information.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Delivered prompt service to prioritize customer needs.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Education

High School Diploma -

Monticello High School
Monticello AR
05-2021

Skills

  • Safety compliance
  • Time management
  • Documentation and reporting
  • Data entry
  • Multitasking and organization
  • Quality control

Timeline

Warehouse Packer

Amazon Warehouse
11.2023 - 06.2025

Front Desk Receptionist

Holiday Inn Express Hotel Suites
06.2023 - 10.2023

Customer Service Representative

Walmart
12.2021 - 05.2023

High School Diploma -

Monticello High School

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Ya'Niah Mc Coy