Yaritza Quintanilla
Springdale
Summary
Customer Service Professional experienced in managing high-volume interactions and ensuring client satisfaction. Delivered exceptional dining experiences through effective communication and multitasking in high-pressure environments. Built strong rapport with guests, promptly addressing their needs and fostering team collaboration.
Overview
1
1
Language
2
2
years of professional experience
Work History
Waitress
Angus Grill & Cantina
Rogers, AR
07.2024 - 10.2026
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed order accuracy and timely delivery in fast-paced environment.
- Trained new staff on menu offerings and service protocols, enhancing team performance.
- Collaborated with kitchen staff to streamline communication and improve service efficiency.
- Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
Customer Service Representative
Black Hills Energy
Fayetteville, AR
10.2025 - 06.2026
- Managed high volume inbound calls, ensuring exceptional customer service and satisfaction.
- Resolved customer inquiries efficiently, utilizing CRM software to track interactions and outcomes.
- Monitored performance metrics consistently, ensuring compliance with quality standards and operational goals.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Managed billing issues and discrepancies, enhancing accuracy in customer accounts.
Patient Care Technician
Mercy Rogers Hospital
Rogers, AR
08.2024 - 07.2025
- Monitored vital signs and documented changes in electronic health records.
- Assisted nursing staff with patient care tasks, ensuring comfort and safety.
- Supported daily activities for patients, enhancing their overall experience and well-being.
- Maintained cleanliness and organization of patient areas to promote hygiene standards.
- Communicated effectively with patients, families, and healthcare team members to ensure continuity of care.
- Monitored vital signs, documenting changes accurately for timely intervention by medical team.
Education
High School Diploma -
Green Forest High School
Greenport, NYNo Degree - Nursing
North Arkansas College
Harrison, ARSkills
- Customer service
- Greeting guests
- Strong multitasking
- Order management
- Attention to detail
- Team collaboration
- Excellent communication
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Black Hills Energy
10.2025 - 06.2026
Patient Care Technician
Mercy Rogers Hospital
08.2024 - 07.2025
Waitress
Angus Grill & Cantina
07.2024 - 10.2026
High School Diploma -
Green Forest High School
No Degree - Nursing
North Arkansas College