Yessenia Nieves
Cutler Bay,FL
Summary
Skilled front desk receptionist with a strong focus on patient care and efficient operations. Known for warm greetings, attention to detail, and effective communication, enhancing overall patient experiences.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Advanced Medical Treatment Center
South Miami , FL
08.2023 - Current
- Greeted patients warmly and managed front desk operations efficiently.
- Answered phone calls promptly, addressing inquiries and directing calls appropriately.
- Scheduled appointments and coordinated with medical staff to ensure smooth workflow.
- Assisted patients with insurance verification and billing inquiries for seamless service.
- Maintained patient records accurately, ensuring confidentiality and compliance with regulations.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Collaborated with team members to improve patient check-in processes and overall experience.
- Provided administrative support, including filing documents and organizing patient information effectively.
Front Desk Receptionist
Conviva Health Solutions
Cutler Bay, FL
02.2022 - 08.2023
- Greeted patients warmly, managing front desk operations to create welcoming environment.
- Answered phone calls promptly, addressing inquiries and directing calls appropriately.
- Assisted patients with insurance verification and billing inquiries, ensuring clarity and smooth transactions.
- Maintained patient records accurately, ensuring confidentiality and compliance with regulations.
- Collaborated with team members to streamline patient check-in processes, enhancing overall patient experience.
- Provided administrative support, including filing documents and organizing patient information effectively.
Front Desk Receptionist
Advanced Medical Treatment Center
Coral Gables , FL
02.2021 - 08.2022
- Greeted patients warmly, creating a welcoming environment and managing front desk operations.
- Answered phone calls promptly, addressing inquiries and directing calls to appropriate staff.
- Scheduled appointments and coordinated with medical staff to ensure smooth workflow.
- Utilized various software and tools to streamline processes and optimize performance.
Nursing Assistant
The Palace Group
Kendall , FL
09.2020 - 02.2021
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient care activities accurately in electronic health records systems.
- Maintained a clean and safe environment for all residents and staff members.
- Collaborated with healthcare team members to develop individualized care plans.
- Provided emotional support to residents and engaged in meaningful conversations.
- Educated residents and families on health management and wellness practices.
- Trained new nursing assistants on protocols, procedures, and best practices.
Home Health Aide
The Palace At Home
03.2020 - 02.2021
- Supported clients in daily living activities and personal care to enhance their quality of life.
- Organized client appointment schedules and managed medication timelines to ensure adherence to care plans.
- Communicated effectively with families regarding client well-being and care plans.
- Ensured clean, safe, and organized environment for clients to promote well-being and comfort.
- Documented care activities accurately in client records and reports.
Education
High School Diploma -
Penn Foster High School
Scranton PA12-2023
Some College (No Degree) - EMT & PRE NURSING
Miami Dade College
Homstead FlLanguages
English
Native
Native
Spanish
Proficient (C2)
C2
Timeline
Front Desk Receptionist
Advanced Medical Treatment Center
08.2023 - Current
Front Desk Receptionist
Conviva Health Solutions
02.2022 - 08.2023
Front Desk Receptionist
Advanced Medical Treatment Center
02.2021 - 08.2022
Nursing Assistant
The Palace Group
09.2020 - 02.2021
Home Health Aide
The Palace At Home
03.2020 - 02.2021
High School Diploma -
Penn Foster High School
Some College (No Degree) - EMT & PRE NURSING
Miami Dade College