Yessenia Rojo
Springdale
Summary
Dynamic professional with a proven track record at Walmart, enhancing operational efficiency and customer satisfaction through strategic project management and strong communication skills. Expert in regulatory compliance and continuous improvement, achieving significant advancements in team productivity and e-commerce performance. Demonstrates exceptional multitasking and interpersonal relationship-building abilities, driving successful outcomes and organizational growth.
Overview
11
11
years of professional experience
Work History
Routing Specialist
Jazwares
03.2021 - 01.2025
- Worked closely with sales representatives to develop accurate delivery time estimates for clients based on route analysis results.
- Collaborated with drivers to troubleshoot routing issues, enhancing overall performance.
- Reduced delivery times with strategic route planning for multiple drivers.
- Evaluated driver schedules to ensure optimal coverage during peak hours, minimizing delays and maximizing productivity.
- Supported cross-functional teams by providing critical input regarding expected delivery windows based on accurate route estimations.
- Improved routing efficiency by analyzing and optimizing transportation routes.
- Enhanced communication between drivers and dispatchers by implementing reliable mobile communication systems.
Operation Specialist
JB Hunt Transportation
02.2020 - 03.2021
- Provided training and mentorship to junior staff members, contributing to overall team success.
- Analyzed data trends to identify opportunities for improvement in operational performance metrics.
- Ensured compliance with industry regulations, minimizing risk exposure for the organization.
- Improved operational efficiency by streamlining processes and implementing new workflow strategies.
- Supported business continuity planning efforts by developing contingency plans and emergency response protocols.
- Facilitated change management initiatives, guiding teams through periods of transition while maintaining morale and productivity levels.
- Enhanced team productivity with effective communication and collaboration strategies.
E-Commerce Specialist
Walmart
01.2018 - 02.2020
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Maintained working knowledge of company products, services and promotions.
- Boosted online sales by implementing effective SEO strategies and optimizing product listings.
- Coordinated with marketing team to create successful promotional campaigns, driving traffic and increasing conversions.
- Managed social media advertising campaigns to drive brand awareness, engagement, and online sales growth.
- Identified and resolved technical issues affecting website performance, ensuring seamless user experience for customers browsing and making purchases.
- Ensured smooth integration between e-commerce systems and third-party applications such as payment gateways and shipping providers.
- Streamlined order fulfillment processes, enhancing efficiency and reducing shipping timeframes.
- Met or exceeded sales goals and worked as team player in supporting other sales.
Supervisor
Walmart
05.2014 - 02.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Education
Bachelors Of Arts - Marketing
University of Arkansas
Fayetteville, AR05.2018
High School Diploma -
Harber High School
Springdale, AR05.2014
Skills
- Multitasking efficiency
- Strong communication skills
- Safety protocols adherence
- Continuous improvement mindset
- Project management fundamentals
- Regulatory compliance awareness
- Interpersonal relationship building
- Decision-making capacity
- Wireless networking
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Routing Specialist
Jazwares
03.2021 - 01.2025
Operation Specialist
JB Hunt Transportation
02.2020 - 03.2021
E-Commerce Specialist
Walmart
01.2018 - 02.2020
Supervisor
Walmart
05.2014 - 02.2018
Bachelors Of Arts - Marketing
University of Arkansas
High School Diploma -
Harber High School
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