
Friendly and outgoing Customer Service Representative with 3+ years of experience, looking to increase the customer experience at the Company. Expert in taking and entering orders, managing accounts, and resolving complaints. Familiar with the processes of customer needs assessment, quality standards for services, and customer retention. Multilingual: English/French/Spanish
• Meetings or exceeding sales goals
• Answering client questions about credit terms, products, prices and availability
• Maintaining client records
• Maintaining equipment and machinery so they can operate safely
• Proposing improvements to the process
Empathy
Strong decision maker
Complex problem solver
Patience
Clarity in communicating
Computer Skills
Service-focused
MS office-2018
Udacity, Online