Zachary Allred
Forrest City
Summary
Professional with strong background in electronics sales, demonstrating deep product knowledge and effective customer service skills. Known for fostering team collaboration, adapting swiftly to changing needs, and consistently achieving sales targets. Skilled in identifying customer needs, managing inventory, and providing technical product support. Reliable, results-driven, and focused on enhancing customer satisfaction and driving store success.
Overview
9
9
years of professional experience
Work History
Electronics Sales Associate
Walmart
09.2022 - 09.2024
- Provided expert product knowledge to customers, enhancing their purchasing experience.
- Assisted in inventory management, ensuring product availability and accuracy.
- Trained new associates on sales techniques and customer engagement strategies.
- Developed promotional displays, increasing visibility of high-demand electronics.
- Analyzed customer feedback to refine service approaches and improve satisfaction ratings.
- Collaborated with team members to achieve store sales targets and optimize performance.
- Implemented efficient checkout processes, reducing wait times for customers.
- Mentored junior staff on effective sales strategies and product features, fostering a knowledgeable team environment.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Applied knowledge of electronics products to educate prospects and customers.
- Served as a reliable resource for colleagues seeking assistance with challenging client inquiries or complex technical issues related to electronics products and services.
- Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Conducted product demonstrations for customers, showcasing features and benefits while answering questions to facilitate informed purchasing decisions.
- Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
- Developed rapport with repeat clients by remembering personal preferences and delivering consistently exceptional service experiences.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized company-provided resources such as brochures or demo stations to engage customers in interactive learning experiences about new products or upcoming releases.
- Stayed up-to-date on the latest industry trends and technology advancements, enabling informed conversations with customers about various products.
- Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain optimal product availability.
- Stayed up-to-date on current promotions, sales, and special events to impart such information to customers.
- Effectively managed time across multiple responsibilities including assisting clients on the sales floor, processing transactions at the register, organizing merchandise displays, or maintaining product inventory records as needed throughout each shift.
- Experienced success in meeting and exceeding individual sales targets, demonstrating strong motivation and a competitive drive to excel within the role.
- Checked to see if requested items were available from store's inventory.
- Collaborated with team members to achieve collective sales goals, fostering a positive work environment through effective communication and teamwork.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Participated in ongoing training opportunities to enhance product knowledge and refine selling techniques for continued professional growth within the role of Electronics Sales Associate.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Provided expert guidance for customers seeking technical support or troubleshooting advice on their electronics purchases.
- Contributed to sales growth by effectively upselling and cross-selling products based on customers'' needs and preferences.
- Established trust with customers by offering unbiased advice, transparent pricing information, and clear explanations of product warranties or return policies as applicable.
- Processed credit and debit card payments to complete customer buying experience.
- Contributed to team brainstorming sessions for innovative sales strategies or promotional tactics, sharing insights on customer preferences and market trends to inform future decisionmaking.
- Implemented loss prevention strategies to minimize shrinkage and protect store assets.
- Organized in-store promotional events that significantly increased foot traffic.
Sales Representative
Premium Wireless
09.2019 - 09.2022
- Developed and maintained strong customer relationships to drive sales growth.
- Conducted product demonstrations to educate clients on features and benefits.
- Trained new team members on sales techniques and product knowledge.
- Collaborated with marketing to implement promotional strategies for new products.
- Analyzed market trends to identify opportunities for business expansion.
- Managed customer inquiries and provided timely solutions to enhance satisfaction.
- Led regional sales meetings to strategize on performance improvement initiatives.
- Streamlined sales processes, resulting in increased efficiency across the team.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Exceeded sales targets through effective planning and goal setting.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Stayed up-to-date with industry trends to position company as market leader.
- Increased market penetration with introduction of innovative sales tactics.
Shift Lead
Papa Murphy's
09.2017 - 09.2019
- Oversaw daily operations, ensuring consistency in product quality and service standards.
- Trained and mentored team members on food preparation and customer service protocols.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Implemented process improvements, enhancing efficiency in order fulfillment and kitchen workflow.
- Monitored performance metrics, identifying areas for improvement to optimize team productivity.
- Ensured compliance with health and safety regulations during food handling and preparation.
- Resolved customer complaints effectively, maintaining high satisfaction levels within the store.
- Scheduled shifts, balancing staffing needs with operational demands to ensure coverage.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Enforced company policies and regulations with employees.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Mentored team members in professional development activities that ultimately led to promotions within the organization.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
- Directed food preparation and cooking activities to meet health and safety standards.
Cook
Pizza Hut
09.2015 - 09.2017
- Prepared and cooked pizzas according to company recipes and quality standards.
- Operated kitchen equipment safely and efficiently to maintain productivity.
- Maintained cleanliness and organization of kitchen and workstations in compliance with health regulations.
- Assisted in training new team members on food preparation techniques and safety protocols.
- Collaborated with team members to ensure timely service during peak hours.
- Monitored inventory levels and assisted in restocking supplies as needed.
- Followed food safety practices to minimize waste and enhance quality control.
- Adapted quickly to changing menu items and customer preferences, ensuring satisfaction.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Mentored junior cooks in refining culinary skills through hands-on guidance.
- Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
Education
High School Diploma -
Sterling High School
Sterling, CO05-2020
Skills
- Proficient in [software]
- Sales techniques mastery
- Promotional planning
- Sales assistance
- Upselling strategies
- Inventory oversight
- Interpersonal and written communication
- Goal oriented
- Sales strategy
- Electronics brands
- Performance analysis
- Product recommendations
- Display maintenance
- Customer service
- Customer consultation
- Brand awareness
- POS system operation
- Product knowledge expertise
- Product demonstration
- Loss prevention
- Product promotions
- Product lines
- Case restocking
- Television setup
- Electronics
- Product security
- Creative thinking
- Engaging with diverse customers
- Reliable and responsible
- Strong communication and interpersonal skills
- Product knowledge
- Positive customer engagement
- Adaptable and flexible
- Flexible hours
- Relationship building
- Product merchandising
- Store opening and closing
- Merchandise receiving and handling
- Store policies and procedures
- Teamwork
- Friendly and helpful
- Problem-solving
- Honest and dependable
- Time management
- Cleaning and sanitizing
- Multitasking
- Active listening
- Cash handling
Timeline
Electronics Sales Associate
Walmart
09.2022 - 09.2024
Sales Representative
Premium Wireless
09.2019 - 09.2022
Shift Lead
Papa Murphy's
09.2017 - 09.2019
Cook
Pizza Hut
09.2015 - 09.2017
High School Diploma -
Sterling High School