Zachary Mahieu
Benton
Summary
Dynamic Business Manager with a proven track record at Amberwood Health & Rehab, excelling in project management and business development. Achieved a significant reduction in expenditures through strategic inventory controls while fostering strong vendor relationships. Adept at documentation and reporting, driving operational efficiency and enhancing team performance through effective communication and leadership.
Overview
12
12
years of professional experience
Work History
Business Manager
Amberwood Health & Rehab
Benton, AR
02.2019 - Current
- Managed office operations, ensuring compliance with company policies and procedures.
- Coordinated communication between departments to enhance workflow and resolve issues promptly.
- Assisted in preparing financial reports, ensuring accuracy and compliance with organizational standards.
- Analyzed operational processes to identify areas for improvement, driving efficiency across business functions.
- Managed vendor relationships, negotiating terms to optimize service delivery and cost-effectiveness.
- Performed accounts receivable collections for past due accounts by conducting collection calls.
- Decreased expenditures [Number]% by implementing inventory controls and standardizing ordering procedures.
- Discovered and rectified erroneous vendor billing, saving $[Amount] in potential costs.
- Contributed receiving data for financial lead for end-of-year accounting and internal audit processing.
- Updated reports, managed accounts, and generated reports for company database.
- Supported senior management by assisting with daily tasks, meeting coordination, travel arrangements, and expense reporting.
- Maintained vendor files and entered invoices into accounting software.
- Handled customer inquiries professionally while providing exceptional service that exceeded expectations.
- Oversaw accounts payable and receivable functions to maintain timely payments and balanced books.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Maintained accurate financial records with meticulous organization and attention to detail.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
Assistant Manager
Speedway Gas Station
Mattawan, MI
01.2014 - 01.2018
- Led operational initiatives to enhance team efficiency and improve customer satisfaction.
- Developed and implemented training programs to elevate staff performance and service quality.
- Streamlined inventory management processes, reducing discrepancies and improving accuracy.
- Analyzed sales data to identify trends, informing strategic decisions for revenue growth.
- Mentored junior staff, fostering a culture of continuous improvement and professional development.
- Facilitated regular performance reviews, ensuring alignment with organizational goals and expectations.
- Spearheaded customer engagement strategies, resulting in increased loyalty and repeat business.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Mentored and motivated team members to achieve challenging business goals.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
- Boosted team morale and productivity by implementing regular feedback sessions and recognition programs.
- Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
- Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Education
Teaching
Kalamazoo Valley Community College
Kalamazoo, MIHigh School Diploma - Graduate
Mattawan High School
Mattawan, MI05.2018
Skills
- Project management
- Documentation and reporting
- Business development
Accomplishments
While working at my current job, I have moved from the bottom to the top. Any position I hold, I do according to your company standards. How is make sure the job gets done and gets done correctly.
Timeline
Business Manager
Amberwood Health & Rehab
02.2019 - Current
Assistant Manager
Speedway Gas Station
01.2014 - 01.2018
Teaching
Kalamazoo Valley Community College
High School Diploma - Graduate
Mattawan High School