- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- I enjoy helping others and giving back to the community
- DIY and Home Improvement
- Participating in cultural exchange programs and homestays
Zachary Poe
Benton
Summary
Dedicated carhop with a strong work ethic and a commitment to guest satisfaction. Known for delivering prompt service, ensuring order accuracy, and enhancing customer experiences.
Overview
3
3
years of professional experience
Work History
Carhop
Sonic DriveIn
Benton, AR
08.2023 - Current
- Delivered food and beverages efficiently to customers in designated parking areas.
- Managed order accuracy and ensured timely service during peak hours.
- Maintained cleanliness of dining area and workstations for optimal customer experience.
- Assisted in training new carhops on service protocols and menu items.
- Collaborated with kitchen staff to streamline order preparation processes.
- Responded promptly to customer inquiries, enhancing satisfaction and loyalty.
- Monitored stock levels of condiments and supplies, ensuring availability for service needs.
- Implemented suggestions for improving workflow efficiency within the team operations.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Operated headset communication system to take orders quickly and accurately from customers.
- Resolved customer complaints professionally, finding mutually agreeable solutions.
- Increased customer satisfaction by providing prompt and friendly service.
- Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
- Enhanced sales by upselling menu items and promoting daily specials.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Collaborated with team members to provide exceptional customer experiences.
- Received numerous compliments from customers on outstanding service, contributing positively to the restaurant''s reputation.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Demonstrated flexibility in adapting to changes in work schedules or assignments as needed.
- Improved efficiency by restocking supplies during downtime periods between orders.
- Maximized customer loyalty through consistent attention to detail and excellent communication skills.
- Maintained a clean and organized workspace for efficient food preparation and delivery.
- Assisted in the training of new carhops, sharing best practices for success in the role.
- Promoted teamwork among staff members by offering assistance when needed.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Ensured order accuracy, double-checking each order before delivering to customers.
- Answered guest questions and promoted special products.
- Provided top-notch service while adhering to all health codes and regulations.
- Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
- Prioritized safety by following all company protocols regarding food handling and serving procedures.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Balanced orders on trays weighing over [Number] lbs and delivered them to cars.
- Memorized orders and maintained [Number]% accuracy in high-traffic times.
- Fostered positive team environment by assisting coworkers during rush hours.
- Enhanced team efficiency, coordinating with kitchen staff to expedite order preparation.
- Streamlined order-taking process to minimize wait times for customers.
- Contributed ideas for menu adjustments based on customer preferences and seasonal ingredients.
- Facilitated clean and inviting outdoor dining area, ensuring customer comfort.
- Trained new carhops in proper service techniques and company policies.
- Resolved customer complaints with empathy and professionalism, restoring customer confidence.
- Improved order accuracy by double-checking details before delivery.
- Boosted sales of promotional items, informing customers about special offers.
- Processed payments swiftly and accurately, ensuring customer satisfaction.
- Enhanced customer experience by delivering orders promptly and with smile.
- Prepared beverages and simple menu items for faster service turnaround.
- Ensured safe food handling practices were followed, reducing risk of contamination.
- Increased repeat business, engaging customers with friendly and efficient service.
- Conducted routine vehicle maintenance checks for delivery service to ensure safety.
- Adapted quickly to new menu items and promotions to provide up-to-date information to customers.
- Implemented feedback collection from customers to inform service improvements.
- Monitored inventory levels of condiments and disposable utensils to prevent shortages.
- Improved outdoor signage visibility, arranging promotional materials for maximum impact.
- Maintained cleanliness and organization in serving area to uphold health standards.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Completed milkshakes and ice cream desserts for customers.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Documented customer orders and conveyed special requests to kitchen staff.
- Replenished serving stations with fresh food and cleaned up spills.
- Backed up servers by setting up trays and completing some food deliveries.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Brewed coffee and tea and changed out drink station syrups.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Observed customer purchases in line and differentiated between standard portions.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared salads, soups and sandwiches for customers.
Education
Nursing
National Park College
Hot Springs, AR05-2028
High School Diploma -
Benton High School
Benton, AR05-2025
Skills
- Good communication
- Drive-thru experience
- Flexible schedule
- Strong work ethic
- Cleaning and sanitizing
- Promptness and punctuality
- Order accuracy
- Guest satisfaction
- Phone etiquette
- Beverage preparation
- Quality assurance
- Salesmanship
- Memory retention
- Quick learner
- Teamwork and collaboration
- Fast food customer service
- Customer service
Interests
Timeline
Carhop
Sonic DriveIn
08.2023 - Current
Nursing
National Park College
High School Diploma -
Benton High School