Zana Lara
Pine Bluff
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
7
7
years of professional experience
Work History
Team lead
Kohler
Sheridan
03.2024 - 05.2026
- Led daily team meetings to discuss project progress and address challenges.
- Coordinated workflow among team members to ensure effective task completion.
- Trained new employees on company policies and operational procedures.
Customer Service Manager
Conduent Solutions
San Antonio
04.2019 - 01.2024
- Managed customer service teams to improve response times and service quality.
- Developed training programs for staff to enhance product knowledge and skills.
- Coordinated with cross-functional teams to resolve customer issues effectively.
Education
Judson High School
San Antonio, TexasSkills
- Project management
- Team coordination
- Customer relationship management
Timeline
Team lead
Kohler
03.2024 - 05.2026
Customer Service Manager
Conduent Solutions
04.2019 - 01.2024
Judson High School