Zanaia Allen
North Little Rock
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service (Remote)
The Ink Print Printing & Design
02.2024 - Current
- Provide timely and accurate responses to customer inquiries regarding products, services, and policies
- Create reports of customer service activities for management review
- Maintain a professional attitude while providing excellent customer service
- Suggest improvements to existing procedures based on customer feedback
- Develop relationships with customers through friendly interactions over the phone
- Follow up with customers after calls to ensure satisfaction with service provided
- Initiate contact with customers via telephone or email, when necessary
- Develop content for email campaigns and social media posts
- Create targeted ad campaigns on various platforms such as Facebook and Instagram.
Fast Food Manager/ Customer Service
Slim's Chicken
07.2021 - 12.2023
- Adhered to company policies and procedures while enforcing them among all employees
- Promoted safe working conditions by monitoring safety procedures and equipment
- Developed and implemented customer service standards for staff to follow
- Trained new employees on food preparation, cash handling, and customer service techniques
- Ensured compliance with all local health regulations related to food safety
- Managed team of 10-15 employees in fast-paced environment
- Scheduled shifts for staff members based on weekly forecasts
- Monitored daily operations of the restaurant, including inventory control and ordering supplies
- Resolved customer complaints in a timely manner while maintaining excellent customer relations
- Responsible for interviewing, hiring and training new employees.
Cashier
Wal-Mart Supercenter
05.2020 - 04.2021
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card, or automatic debit
- Issued receipts, refunds, credits or change due to customers
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors
- Ensured compliance with all safety regulations within the store environment
- Followed company security procedures for handling large sums of money
- Performed other duties as assigned by management.
Cashier/Crew Member
Wendys Restraunt
11.2018 - 04.2020
- Greeted customers and answered any questions they had about the store's products and services
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card, or automatic debit
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change
- Processed payments accurately and efficiently using POS system
- Followed health code regulations when handling food items safely
- Prepared food items such as salads, sandwiches, desserts., as needed
- Provided quality customer service with a friendly attitude
- Communicated clearly with kitchen staff regarding order specifics
- Replenished condiments and other supplies at tables and stations
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors
- Stocked front-of-house supplies such as napkins, utensils, straws.
Cafe Worker/Cashier
Kum and Go
10.2017 - 12.2018
- Greeted customers upon arrival and provided assistance with menu selections
- Prepared food orders, such as sandwiches, salads, and beverages
- Received payment from customers, processed credit card transactions, and issued change or receipts
- Adhered to health and safety regulations when handling food items
- Managed cash register operations efficiently and accurately
- Assisted in maintaining a clean working environment by sweeping floors, removing trash from bins, washing dishes
- Conducted periodic inventories of all products stored in the cafe's pantry
- Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours.
Warehouse Packer
Staffmark/Loreal
12.2016 - 06.2017
- Assembled and packed orders according to customer specifications
- Verified accuracy of items picked against packing list
- Labeled boxes, containers, and pallets for shipment purposes
- Identified damaged or defective products upon receipt and reported them accordingly
- Followed safety protocols while operating machinery such as conveyors and hoists
- Provided support in receiving large shipments by breaking down bulk cases into smaller quantities
- Worked additional hours and shifts to meet tight deadlines during peak periods
- Adhered to health and safety regulations to minimize risks of injury and accidents
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
Aide
Boys and Girls Club
09.2013 - 06.2016
- Provided guidance and mentorship to children in a recreational setting
- Assisted with the planning, organizing, and implementation of special events
- Conducted individual and group activities to develop social skills among participants
- Supervised children while they participated in various games and activities
- Maintained safety standards during all activities
- Monitored participant behavior, providing positive reinforcement when appropriate
- Participated in staff meetings to discuss program goals and objectives
- Supported the development of age-appropriate lesson plans for youth programs
- Encouraged positive relationships among participants through team building exercises
- Assisted with homework completion and tutoring sessions as needed
- Complied with all rules, regulations and procedures by providing committed and dedicated care, supervision and assistance to program children and youth.
Education
Early Childhood Special Education -
Pulaski Technical College
North Little Rock, ARDiploma - undefined
Jacksonville High School
Jacksonville, AR05.2015
Skills
- Customer Service Skills
- Crew Member
- Food Service Management
- Food Prep
- Servsafe
- Computer skills
- Food Safety
- Cashiering
- Kitchen Management Experience
- Cooking
- Retail Sales
- Supervising Experience
- Childhood development
- Complaint Handling
- Customer Interaction Experience
- Order Processing
- Teamwork skills
- Problem Resolution
- MS Office
- Order Fulfillment
- POS Systems and Ordering Platforms
Certification
- ServSafeFood Handler Certification
- First Aid/CPR Certification
Timeline
Customer Service (Remote)
The Ink Print Printing & Design
02.2024 - Current
Fast Food Manager/ Customer Service
Slim's Chicken
07.2021 - 12.2023
Cashier
Wal-Mart Supercenter
05.2020 - 04.2021
Cashier/Crew Member
Wendys Restraunt
11.2018 - 04.2020
Cafe Worker/Cashier
Kum and Go
10.2017 - 12.2018
Warehouse Packer
Staffmark/Loreal
12.2016 - 06.2017
Aide
Boys and Girls Club
09.2013 - 06.2016
Early Childhood Special Education -
Pulaski Technical College
Diploma - undefined
Jacksonville High School
- ServSafeFood Handler Certification
- First Aid/CPR Certification
Similar Profiles
George WillieGeorge Willie
Box Assembler at Oliver Ink & PrintBox Assembler at Oliver Ink & Print
ILHEM GUENANA BEN AMORILHEM GUENANA BEN AMOR
Retail Associate at print ink coRetail Associate at print ink co
Michael KatzMichael Katz
Lab Technician at Superior Printing Ink CoLab Technician at Superior Printing Ink Co