Zane Key
Fort Smith
Summary
Results-driven Operations Manager with expertise in P&L oversight, labor optimization, and continuous improvement. Proven ability to enhance operational efficiency and drive sales growth by implementing effective training programs and inventory management strategies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
Sonic Drive In
Springdale, AR
10.2023 - Current
- Oversaw full P&L management for $1.2M annual revenue operation.
- Oversaw daily operations to ensure efficient workflow and high-quality service delivery.
- Developed and implemented training programs to enhance staff proficiency in operational procedures and customer service excellence.
- Analyzed demand patterns and adjusted crew schedules, achieving a $6 increase in sales per labor hour, minimizing labor costs and maximizing crew output.
- Enhanced operational efficiency, securing a top 3 position out of 75 stores in ticket processing times.
- Implemented effective strategies to minimize variance and waste, including a weekly inventory count, resulting in a top 3 store ranking out of 75.
- Managed bi-weekly payroll operations to ensure timely and accurate employee compensation.
- Facilitated new hire onboarding to enhance employee integration and retention.
- Coordinated and executed truck ordering twice weekly to maintain optimal stock levels.
- Created a robust internal promotion framework that contributed to a top 10 retention rate across 75 stores.
Assistant Operations Manager
Sonic Drive In
Bentonville, AR
01.2023 - 10.2023
- Streamlined daily operations to improve service efficiency and customer satisfaction.
- Assisted in training staff on operational procedures and customer service standards.
- Monitored inventory levels, ensuring timely replenishment and minimizing waste.
- Implemented process improvements that enhanced team productivity during peak hours.
- Collaborated with operations manager to maintain brand standard compliance and operational efficiency.
- Conducted regular preventative maintenance and cleaning of machines to ensure optimal performance.
- Collaborated with operations manager to evaluate team performance across various shifts.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Collaborated with operations manager to identify and nurture leadership potential among staff for future advancement opportunities.
Operations Manager
Dairy Queen Grill & Chill
Farmington, AR
10.2022 - 01.2023
- Oversaw daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored staff on operational procedures and customer service standards.
- Implemented process improvements to enhance order accuracy and reduce wait times.
- Managed inventory levels, ensuring product availability while minimizing waste.
- Conducted performance evaluations, providing feedback to promote employee development.
- Executed weekly audits to ensure compliance with cleanliness brand standards and machine functionality.
- Directed new hire onboarding processes to ensure smooth integration into the organization.
- Participated in ongoing meetings with supervisor to explore and develop effective sales strategies.
- Analyzed operational data to identify trends and areas for improvement in service efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Operations Manager
Sonic Drive In
Hot Springs, AR
01.2022 - 10.2022
- Oversaw bi-weekly truck orders and conducted weekly inventory counts to enhance stock management and minimize waste.
- Managed bi-monthly payroll operations to ensure timely and accurate employee compensation.
- Directed financial planning and scheduling efforts to maximize sales efficiency per labor hour, prioritizing exceptional service delivery.
- Oversaw full P&L responsibility, managing revenue, labor, and cost controls to optimize profitability.
- Developed and led a high-performing team through strategic training and recruitment initiatives.
- Implemented operational processes that reduces ticket times, increased order accuracy, and enhanced overall customer experience.
- Coordinated regular discussions with assistant managers to ensure alignment on strategic objectives and effective communication.
- Established accountability through KPI tracking and shift-level goal tracking.
- Facilitated resolution of service issues and implemented recovery strategies to foster customer loyalty.
- Established a framework for continuous improvement through the identification of weak areas, implementation of solutions, and communication of best practices.
Operations Manager in Training
Sonic Drive In
Sheridan, AR
01.2021 - 01.2022
- Engaged in diverse classes to enhance business acumen and management expertise.
- Supported operations manager by coordinating interview processes and facilitating onboarding and training for new hires
- Managed KPI tracking processes to ensure alignment with organizational objectives and communicated goals to team members.
- Supported operations manager by overseeing various operational functions and identifying areas for enhancement.
- Coordinated weekly scheduling of crew to ensure operational efficiency.
- Facilitated weekly meetings with assistant managers to align on goals and objectives.
- Executed weekly inventory counts to ensure accurate product tracking.
- Executed regular servicing of machines in the drive-in to ensure optimal performance.
- Engaged in regular meetings with area supervisor to evaluate personal performance and identify improvement opportunities for store operations.
- Implemented strategic crew placement during peak hours to optimize ticket times and establish clear goals and expectations.
Assistant Manager
Sonic Drive In
Sheridan, AR
08.2020 - 01.2021
- Oversaw closing shifts 5-6 nights weekly to enforce adherence to operational procedures.
- Recorded and verified end-of-day deposits to maintain financial accuracy.
- Coached front-of-house and back-of-house personnel on best practices to ensure seamless restaurant operations.
- Supervised daily operations to ensure smooth workflow and adherence to service standards.
- Collaborated with team members to develop strategies for improving customer satisfaction scores.
- Led team meetings to discuss performance metrics and set actionable goals for improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer and crew experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Carhop Server
Sonic Drive In
Sheridan, AR
08.2018 - 08.2020
- Delivered food and beverages promptly to customers in drive-in format.
- Ensured cleanliness and organization of front-of-house areas and drive-in lot.
- Handled cash transactions accurately, ensuring customer and employer satisfaction.
- Assisted in training new staff on operational procedures and customer service standards.
- Resolved customer complaints effectively, enhancing overall dining experience.
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Answered guest questions and promoted special products.
- Contributed to team success by regularly communicating with coworkers and offering assistance when needed.
Carhop Server
Sonic Drive In
Fort Smith, AR
03.2018 - 08.2018
- Ensured store and parking lot cleanliness through regular maintenance and inspections.
- Handled cash transactions accurately, ensuring customer satisfaction.
- Collaborated with kitchen staff to ensure timely order preparation and delivery.
- Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
- Communicated with management and associates to set and exceed customer satisfaction goals.
- Resolved guest complaints swiftly and professionally, ensuring positive guest retention outcomes.
- Increased order accuracy by carefully listening to customers'' requests and double-checking orders before delivery.
- Assisted in promoting menu items and daily specials, resulting in increased revenue for the establishment.
- Developed strong rapport with regular patrons, fostering loyalty to the establishment through personalized service experiences.
Education
High School Diploma -
Sheridan High School
Sheridan, AR05-2020
Skills
- P&L oversight and cost control
- Labor optimization
- Continuous improvement
- KPI tracking and performance analysis
- Inventory management and waste reduction
- Leadership development
- Employee engagement
- Accountability culture
- Budgeting and Forecasting
- Conflict resolution
Certification
- ServSafe
Languages
Spanish
Limited Working
Timeline
Operations Manager
Sonic Drive In
10.2023 - Current
Assistant Operations Manager
Sonic Drive In
01.2023 - 10.2023
Operations Manager
Dairy Queen Grill & Chill
10.2022 - 01.2023
Operations Manager
Sonic Drive In
01.2022 - 10.2022
Operations Manager in Training
Sonic Drive In
01.2021 - 01.2022
Assistant Manager
Sonic Drive In
08.2020 - 01.2021
Carhop Server
Sonic Drive In
08.2018 - 08.2020
Carhop Server
Sonic Drive In
03.2018 - 08.2018
High School Diploma -
Sheridan High School