Summary
Overview
Work History
Education
Skills
Timeline
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Zoe Ball

Fayetteville,AR

Summary

Looking to use my customer service background and passion for people to build and improve customer experiences.

Overview

12
12
years of professional experience

Work History

Trust & Safety Advisor

Evolve
09.2019 - Current
  • Deliver support across the board through inbound calls and cases while providing world-class customer service in the face of difficult situations
  • Assist 100+ guests per day with resolution process through various problem solving techniques
  • Collaborate with all customer-facing teams as well as other departments to build relationships and achieve high service level standards and meet company goals
  • Identify changing customer needs and adapt service strategies to meet them while building strong customer relationships to improve loyalty
  • Assist with mediating escalated owner and guest conflicts to come up with a resolution that works best for all parties
  • Assisted in establishing new policies and rules to increase productivity within the team

Sales Associate

Orange Theory Fitness
01.2019 - 08.2019
  • Conducted 50+ telephone inquiries/ follow up calls / customer care calls per day
  • Went above and beyond for clients, ensuring that members and potential members had positive and lasting experiences
  • Increased revenue in retail for studio and exceeded $100 per day retail goals

Resident Manager

Secured Climate Storage And Postal Center
01.2015 - 07.2018
  • Managed facility of over 1200 storage units and maintained sufficient number of units so they were market ready at all times
  • Carefully screened applicants for tenancy and completed final move out walkthroughs for tenants
  • Delivered emergency 24-hour on-call service for any tenant issues
  • Communicated effectively with tenants and verified that all customer complaints were handled promptly and appropriately

Restaurant Manager/Lead Bartender

Niks Italian Kitchen
06.2012 - 01.2015
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Led and directed team members on effective methods, operations, and procedures.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

Education

High School Diploma -

Vandegrift High School
Austin TX
2013

Skills

  • Time Management
  • Effective communication
  • Teamwork skills
  • Problem-solving
  • Critical thinking
  • Attention to detail
  • Adaptability
  • Salesforce Experience
  • Computer Savvy (MS Office Products Knowledge)

Timeline

Trust & Safety Advisor

Evolve
09.2019 - Current

Sales Associate

Orange Theory Fitness
01.2019 - 08.2019

Resident Manager

Secured Climate Storage And Postal Center
01.2015 - 07.2018

Restaurant Manager/Lead Bartender

Niks Italian Kitchen
06.2012 - 01.2015

High School Diploma -

Vandegrift High School

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Zoe Ball