Zoe Haney
Bentonville
Summary
Professional with experience in system monitoring and network troubleshooting, adept at providing technical support and resolving hardware and software issues. Demonstrated ability to manage multiple projects simultaneously while ensuring timely resolution of service requests. Proven track record in performing regular data backups and maintaining accurate documentation of system configurations. Collaborated effectively with cross-functional teams to enhance IT resource management and optimize operational efficiency.
History of maintaining equipment, updating software, and handling network security with an organized and systematic focus. Strong multitasker with excellent communication and planning abilities.
Innovative professional with background in diverse computer occupations. Skilled in developing and implementing software solutions that streamline operations and increase efficiency. Strengths include strong analytical abilities, problem-solving skills, and adaptability to new technologies. Contributed to projects that significantly improved system functionality and user satisfaction.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Knowledgeable Hardware Technician adept at identifying problems and providing solutions to ensure that all computer systems and network components work efficiently. Demonstrated expertise in records management and installation activities. Ready to apply skills and many years' experience to new position.
Overview
5
5
years of professional experience
Work History
Automation System Associate
Walmart
Bentonville
03.2023 - Current
- Monitored system performance for capacity planning and server optimization purposes.
- Responded promptly to service requests from internal customers providing timely resolution of technical issues.
- Managed multiple projects simultaneously while meeting deadlines.
- Provided guidance and mentorship to junior team members when needed.
- Performed regular backups of critical data files on a variety of media types.
- Configured, monitored and maintained computer systems and networks.
- Provided technical support to end users in troubleshooting hardware and software related issues.
- Collaborated with other departments in developing new processes for managing IT resources more efficiently.
- Coordinated activities between different teams during major upgrades or migrations involving multiple systems.
- Identified network performance problems using diagnostic tools and implemented solutions.
- Monitored system performance, identifying and resolving issues to minimize downtime.
- Conducted system performance tests and provided recommendations for improvements.
- Participated in the evaluation of new technology and systems to enhance operational efficiency.
- Analyzed system logs to detect potential issues and implement corrective actions.
- Documented system configurations and changes to maintain accurate records.
- Configured and installed hardware and software systems according to specifications.
- Collaborated with development teams to discuss, analyze or resolve usability issues.
- Utilized manual or automated tools to analyze or predict system performance under different operating conditions.
Package Handler
FedEx
Bentonville
07.2021 - 12.2021
- Labeled parcels accurately according to company guidelines.
- Provided assistance to customers with special shipping needs such as oversized items or fragile cargo.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Organized packages according to type, size, destination, and other specifications.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Inspected packages for damages or defects and recorded any issues found.
- Assisted in training new employees on package handling processes.
- Participated in regular safety meetings and training sessions.
- Transported parcels between loading docks, delivery vehicles, and post office facilities.
- Maintained a clean work environment by removing debris from the loading dock area.
- Stacked boxes onto pallets in an efficient manner.
- Resolved conveyor system issues by clearing jams and blockages.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Palletized boxes to increase movement and shipment efficiency.
- Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
- Communicated effectively with supervisors regarding any logistical issues.
Seasonal Part-time Sales Associate
Khols
Bentonville
11.2020 - 01.2021
- Organized stockroom shelves according to size, color or style.
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers and provided exceptional customer service.
- Processed credit card transactions quickly and securely.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Provided accurate information about products, prices and services.
- Attended weekly team meetings to review performance goals and objectives.
- Demonstrated product features and benefits for customers' needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Handled customer complaints in a professional manner.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Engaged customers in friendly, professional dialogue to determine needs.
- Used technology resources to assist customers in locating and selecting items.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Helped customers find specific products, answered questions, and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Worked with fellow sales team members to achieve group targets.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
High School Diploma -
Zeah Academy
Bentonville, Arkansas08-2022
Skills
- System monitoring
- Network troubleshooting
- Technical support
- Data backup
- Hardware installation
- Performance analysis
- Diagnostic tools
- Customer service
- Problem solving
- System analysis
- Hardware maintenance
- Operating systems
- Verbal and written communication
- Basic Knowledge of Tools
- Fast Learner
Languages
English
Native/ Bilingual
Affiliations
- Have been proficient with hardware and hand tools for 5 years
References
References available upon request.
Timeline
Automation System Associate
Walmart
03.2023 - Current
Package Handler
FedEx
07.2021 - 12.2021
Seasonal Part-time Sales Associate
Khols
11.2020 - 01.2021
High School Diploma -
Zeah Academy