Zykaria Hubbard
North Little Rock
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
Arkansas Children Hospital
12.2024 - Current
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Patient Care Technician
Baptist Health Medical Center
09.2022 - Current
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
Customer Service Representative
Alorica
08.2020 - 09.2022
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Cashier
Walmart
07.2018 - 08.2020
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
Associate of Science -
University of Arkansas Little Rock
Little Rock, AR05-2027
High School Diploma -
Central High School
West Helena, AR05-2020
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Problem-solving
Timeline
Patient Access Representative
Arkansas Children Hospital
12.2024 - Current
Patient Care Technician
Baptist Health Medical Center
09.2022 - Current
Customer Service Representative
Alorica
08.2020 - 09.2022
Customer Service Cashier
Walmart
07.2018 - 08.2020
Associate of Science -
University of Arkansas Little Rock
High School Diploma -
Central High School
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