Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Alicia Smith

Cave Springs

Summary

Dynamic professional with extensive experience at J.B. Hunt, excelling in intermodal operations and customer service. Proven ability to enhance delivery efficiency and resolve complex issues. Proficient in J.B. Hunt 360 and Office Suite, demonstrating exceptional communication and organizational skills to drive results and improve client satisfaction.

Overview

22
22
years of professional experience

Work History

Intermodal Dwell Prevention Specialist

J.B. Hunt
03.2024 - Current
  • Working with receivers and operations to move up delivery appointments.

Customer Service Specialist

Transplace
05.2021 - 12.2021
  • Managed the Target Reverse account, assisting both the customer and carriers in solving any problems they had.
  • Issued rates to carriers for new lanes established by Target.
  • Created backlog reports to send to carriers to update pick up and delivered loads.
  • Tendered and accepted loads for the carriers on the Transplace website.
  • Created the SOP for the Target Reverse website.

Intermodal Appointment Representative

J.B. Hunt
04.2014 - 05.2021
  • Working with receivers and operations to get delivery appointments, reset missed appointments, and track loads.
  • Communicating any delays or issues to Customer Experience so they can be relayed to the customer.

Office Assistant - Accounts Payable

J.B. Hunt
05.2010 - 04.2014
  • Entered Fuel, Road Service, Cash Disbursements, and Expense Reports.
  • Worked with outside vendors to ensure they were entered correctly in the system for payment.

Status Specialist - Driver Recruiting

J.B. Hunt
02.2004 - 05.2010
  • Worked with driver recruiters to track the status of newly hired drivers.

Education

Undecided

Northwest Arkansas Community College
Bentonville, AR
05.2013

University of Arkansas
Fayetteville, AR
12.1999

High School Diploma -

Springdale High School
Springdale, AR
05.1998

Skills

  • Proficient in Office Suite
  • JB Hunt Legacy programs
  • JB Hunt 360
  • Excellent communications skills
  • Organized
  • Dependable
  • Punctual

Awards

Employee of the Month - Intermodal Appointment Representative, 07/01/20

Timeline

Intermodal Dwell Prevention Specialist

J.B. Hunt
03.2024 - Current

Customer Service Specialist

Transplace
05.2021 - 12.2021

Intermodal Appointment Representative

J.B. Hunt
04.2014 - 05.2021

Office Assistant - Accounts Payable

J.B. Hunt
05.2010 - 04.2014

Status Specialist - Driver Recruiting

J.B. Hunt
02.2004 - 05.2010

Undecided

Northwest Arkansas Community College

University of Arkansas

High School Diploma -

Springdale High School
Alicia Smith