Alicia Smith
Cave Springs
Summary
Dynamic professional with extensive experience at J.B. Hunt, excelling in intermodal operations and customer service. Proven ability to enhance delivery efficiency and resolve complex issues. Proficient in J.B. Hunt 360 and Office Suite, demonstrating exceptional communication and organizational skills to drive results and improve client satisfaction.
Overview
22
22
years of professional experience
Work History
Intermodal Dwell Prevention Specialist
J.B. Hunt
03.2024 - Current
- Working with receivers and operations to move up delivery appointments.
Customer Service Specialist
Transplace
05.2021 - 12.2021
- Managed the Target Reverse account, assisting both the customer and carriers in solving any problems they had.
- Issued rates to carriers for new lanes established by Target.
- Created backlog reports to send to carriers to update pick up and delivered loads.
- Tendered and accepted loads for the carriers on the Transplace website.
- Created the SOP for the Target Reverse website.
Intermodal Appointment Representative
J.B. Hunt
04.2014 - 05.2021
- Working with receivers and operations to get delivery appointments, reset missed appointments, and track loads.
- Communicating any delays or issues to Customer Experience so they can be relayed to the customer.
Office Assistant - Accounts Payable
J.B. Hunt
05.2010 - 04.2014
- Entered Fuel, Road Service, Cash Disbursements, and Expense Reports.
- Worked with outside vendors to ensure they were entered correctly in the system for payment.
Status Specialist - Driver Recruiting
J.B. Hunt
02.2004 - 05.2010
- Worked with driver recruiters to track the status of newly hired drivers.
Education
Undecided
Northwest Arkansas Community College
Bentonville, AR05.2013
University of Arkansas
Fayetteville, AR12.1999
High School Diploma -
Springdale High School
Springdale, AR05.1998
Skills
- Proficient in Office Suite
- JB Hunt Legacy programs
- JB Hunt 360
- Excellent communications skills
- Organized
- Dependable
- Punctual
Awards
Employee of the Month - Intermodal Appointment Representative, 07/01/20
Timeline
Intermodal Dwell Prevention Specialist
J.B. Hunt
03.2024 - Current
Customer Service Specialist
Transplace
05.2021 - 12.2021
Intermodal Appointment Representative
J.B. Hunt
04.2014 - 05.2021
Office Assistant - Accounts Payable
J.B. Hunt
05.2010 - 04.2014
Status Specialist - Driver Recruiting
J.B. Hunt
02.2004 - 05.2010
Undecided
Northwest Arkansas Community College
University of Arkansas
High School Diploma -
Springdale High School