Missy Worley
Fayetteville
Summary
Dynamic professional with extensive experience at J.B. Hunt, excelling in load scheduling and customer communication. Proven ability to enhance customer engagement and build strong relationships, leading to improved service outcomes. Skilled in documentation management and conflict resolution, consistently optimizing operations to achieve efficiency and satisfaction.
Overview
16
16
years of professional experience
Work History
Dwell prevention specialist
J.B. Hunt
AR
05.2024 - Current
- Accurately schedule and reschedule loads in a timely manner
- Specialized knowledge of reason codes and department procedures
- Answer phone calls to respond to customer requests and support other employees
- Run dwell reports and work with teams to reduce dwell hours
Intermodal appointment clerk
J.B. Hunt
AR
09.2022 - 05.2024
- Correctly schedule and reschedule all loads.
- Correctly use reason codes.
- Provide the correct documentation for any customer disputes.
- Provide the best possible service by monitoring freight for potential resets to avoid dwell, or other penalties.
- Build and maintain good relationships with all customers.
- Communicate with customers to verify their product orders, schedule appointments for delivery, establish customer requirements, and increase customer experience.
Server
Twin Peaks
Rogers
08.2020 - 09.2022
- Facilitated positive experiences to build long-term relationships.
- Processed currency transactions accurately and efficiently.
- Maintained hygienic conditions to support health and safety protocols.
- Optimized operations for increased customer satisfaction.
Clinical Assistant
Arkansas Children's Northwest
AR
01.2019 - 08.2020
- Assisted in the preparation of patients for examinations and treatments.
- Administered injections, prescribed medications, and monitored vital signs.
- Conducted follow-up calls to check on patient progress after treatments or surgeries.
- Performed laboratory procedures such as urinalysis, hematology, and microbiology tests.
- Ensured that all clinical areas were clean, sanitary, and well organized at all times.
- Reviewed patient charts prior to appointments to ensure accuracy of information.
- Provided education to patients on health topics and preventive care measures.
- Worked collaboratively with other healthcare professionals to provide quality care for patients.
Medical Assistant
Ozark foot and ankle
AR
02.2018 - 02.2019
- Billing and coding.
- Filing and organizing paperwork.
- Scheduled appointment.
- Coordinated patient check-in and check-out processes efficiently.
- Assembling and developing X-rays.
- Obtaining vitals.
- Assisting with procedures.
- Maintaining a clean environment.
- Collecting specimens.
MEDICAL ASSISTANT EXTERN
Ozark foot and ankle
AR
01.2018 - 02.2018
- Billing and Coding
- Filing/Organizing paperwork
- Scheduling patients
- Checking patients in and out
- Assembling and developing x-rays
- Obtaining vitals
- Assisting with procedures
- Maintaining a clean environment
- Collecting specimens
Housekeeping
WALNUT GROVE NURSING HOME
AR
06.2016 - 06.2017
- Record and obtain vitals
- Assists patients with ADL's
- Understand and follow with patient care plans
- Provide support with ambulation
- Housekeeping
- Clean and sanitize patient and work area
- Monitor patient Nutrition and hydration
Mental Health Technician
SPRINGWOODS BEHAVORIAL HEALTH
01.2015 - 01.2016
- Obtain and record vitals
- Monitor patient actions and behaviors
- Record patient behavioral checks
- Plan activates
- Behavioral Therapy
CERTIFIED NURSING ASSISTANT
ARKANSAS VETERANS HOME
01.2013 - 01.2015
- Record and obtain vitals
- Assists patients with ADL's
- Understand and follow with patient care plans
- Provide support with ambulation
- Housekeeping
- Clean and sanitize patient and work area
- Monitor patient Nutrition and hydration
CASHIER
MCDONALDS
01.2009 - 01.2013
- Customer Service
- Money handling
- Cleaning
Education
Certified Medical Assistant -
Blue Cliff College
Certified Nursing Assistant -
Northwest Arkansas Community College
Northwest, Arkansas, USSkills
- Customer engagement
- Team building
- Load scheduling
- Customer communication
- Retail sales
- Time management
- Conflict resolution
- Multitasking
- Adaptability
- Documentation management
- Reason code application
Timeline
Dwell prevention specialist
J.B. Hunt
05.2024 - Current
Intermodal appointment clerk
J.B. Hunt
09.2022 - 05.2024
Server
Twin Peaks
08.2020 - 09.2022
Clinical Assistant
Arkansas Children's Northwest
01.2019 - 08.2020
Medical Assistant
Ozark foot and ankle
02.2018 - 02.2019
MEDICAL ASSISTANT EXTERN
Ozark foot and ankle
01.2018 - 02.2018
Housekeeping
WALNUT GROVE NURSING HOME
06.2016 - 06.2017
Mental Health Technician
SPRINGWOODS BEHAVORIAL HEALTH
01.2015 - 01.2016
CERTIFIED NURSING ASSISTANT
ARKANSAS VETERANS HOME
01.2013 - 01.2015
CASHIER
MCDONALDS
01.2009 - 01.2013
Certified Medical Assistant -
Blue Cliff College
Certified Nursing Assistant -
Northwest Arkansas Community College
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